If you’re a designer or PM developing products in a specialized domain (e.g. healthcare, gov, science...), working effectively with internal subject matter experts is an essential skill. Some key principles I teach my clients & teams: 1/ If a SME is also a user, their job is to help the team understand key concepts good practices, NOT to solely “represent” users. Their proximity to the product & (usually greater) expertise make them a little weird. 2/

I’ve been coaching lots of folks on updating their resumes these days. A few tips from a hiring manager’s perspective: (1) Lead with what impact you had in each job. Increased revenue 5%? Saved 4 months of effort? This tells me you’re able to get things done. (1/?) 2. Describe the skills you used to accomplish that, starting with what’s generalizable. Don’t tell me you adhered to FDA process XYZ; tell me you figured out and addressed exacting regulatory requirements (such as FDA XYZ). If I’m not in your industry, that means more. (2/?)