7 years ago I was in residential care. I often felt overwhelmed by what was happening in my life and went missing from where I should be.

It was the job of one school receptionist to track me down every time. Her name was Julie. When she found me, or she took me out of classes for meetings, Julie took the time to talk to me, to listen to what was upsetting me.

She cared about me right from the beginning, although I didn’t recognise it for a long time.