Tweeter and the Monkey Man Profile picture
I design thinking. Thinking that’s tooling. Mijn opdracht en bedoeling at @defensie and such. Missionary, mercenary, who can't speak Dutch.
23 Dec 18
The GOP-Trump strategy is brilliant (diabolical). Keep the Democrats and their base outraged about DACA and immigration (political catharsis) while gutting the rest of the government (energy, education, environment, etc.) setting us back decades in terms of rules and regulation.
Urge you read ‘The Fifth Risk’ by Michael Lewis.
The book is also a good civics refresher on the executive branch of the United States government.
Read 6 tweets
18 Dec 18
I say, you must understand what a “service” is before understanding #microservices.

Unless you say, I don’t need to understand what a “cloud” is but I do understand cloud computing.

Are microservices metaphors then? Or are they services?
A microservice is not a service unless it is made of four promises, from two sides, about two aspects.
Every service, micro or macro, has an ontology of eight things: Capabilities, artifacts, resources and events [potentials] and activities, tasks, availabilities, and accesses [actuals].
Read 4 tweets
10 Dec 18
@littleidea Every service (no matter what kind) creates a partition +/- and a join X/Y, based on four promises. Microservices create that many more. Read “Thinking in Promises” by Mark Burgess and “Thinking in Services” by me!
@littleidea Without any constraining logic, of course anything and everything is declared a service (micro or not). Thus, the need for simple rules that force you to figure out, frame and formulate. Here is how ...
@littleidea First, we ask you to describe the essence of what the service is all about; why it is a service. For that, a two-word template called ING-THING. Two words max.
Read 6 tweets
8 Dec 18
Now available on
Just in time for the holidays! This book will change the way you see the design of services.

Thinking in Services: Encoding and Expressing Strategy through Design…
For 30 years since G. Lynn Shostack’s seminal HBR article, the designs of services have been seen through swim lane diagrams with a frontstage/backstage dichotomy.
Now new kinds of services (and millions of them if you think of cloud computing and IoT) tease and taunt us with a fast expanding problem space, in which constructs of consumer marketing (from 80s and 90s) are simply not enough.
Read 13 tweets
24 Jul 18
30 years ago Herb Simon wrote: “Everyone designs who devises courses of action aimed at changing existing situations into preferred ones.” The upward spiral, the hook, and the swap are examples of courses of action aimed at changing an existing set of N values to a preferred set.
Strategy devises the course of action – the most prudent path – taking into account interests on both sides. Therefore, strategy is design. Moving the N values across the three levels or nine regions requires improvements to the qualities of outcome, price, and experience ...
... – the O, P, and E numbers. Those changes are made by devising courses of action that we have been calling performances and affordances, which are further broken down into courses of action that map to the 16 elements of design.
Read 6 tweets