birds and snakes and aeroplanes Profile picture
Cloud wrangler, cybernetic gardener. I'm really excited about things. They/them
May 20, 2020 12 tweets 2 min read
So here’s a Manager Trick I picked up that’s useful for anyone working with people with less positional authority than you

Sometimes people will come to you very upset about something 1. Listen to them. Actually listen. Repeat back what they’re hearing.

Find out what, specifically, they’re afraid is happening, or will happen.

Notice your feelings about the thing— and set them aside. The details of why they’re scared are different from yours.
Apr 23, 2020 18 tweets 3 min read
I am never going to do another annual performance review ever fucking again There's a lot I like about management -- and honestly, evaluating performance for feedback purposes is pretty fun! -- but giving humans a rating on "individual" performance is like sandpaper on my soul
Dec 15, 2019 69 tweets 8 min read
On suggestion from @vgr I’m going to do a few of these

1 like = 1 opinion about... learning

Starting with:

If you want to get depressed get to know a class of Education students (some individuals will be great but most will destroy a little piece of your soul) 1 like = 1 opinion about... software engineers

Starting with:

The industry and practice has largely been warped around what software engineers think they want, at the expense of what’s effective & actually makes them happy
Jul 14, 2019 4 tweets 1 min read
Things I believe predict team effectiveness: 1. Are your leaders talking about *why* basically all the time?

If you just talk about what you need a team to do, the "what" tends to get distorted over time and they end up doing not-quite-what-you-meant. "Why" gives ideas heft and longevity.