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Trying to read/write about business, tech & life.
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My thoughts on the big E word - Empathy.
(A thread 👇)
Empathy isn't just something that you practice in your personal life.
The idea of putting yourself in someone else's shoes and looking at a situation from their perspective can be applied to all areas of life - personal & professional.
Designing products & experiences with a user-centric approach is practising empathy.
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surprised me by how perfectly Zomato fits in the Amazon Flywheel that Jeff Bezos infamously drew on a napkin in 2001.
A thread🧵👇 (1/10)
Sometimes referred to as the "Virtuous Cycle," this diagram explains that success starts with customer experience.
A good customer experience will attract more customers.
More customers will bring more 3rd party sellers. More sellers give more offerings to customers. (2/10)
This process will create a positive cycle that will provide growth, ultimately lowering the price of products and boosting innovation.
So, how does well does Zomato fit into this flywheel?
Let's start with Customer Experience. (3/10)
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