Recently I was honoured to give my talk, "The Important of ... Empathy (in #chaosengineering)" to the wonderful audience at @chaoscarnivalio. I decided to make the talk a ... talk, rather than a slideshow, and I promised I'd share the major points ... so here they are, a thread. I started with a confession, that the success of the #chaosengineering initiative in your company has less to do with the tools you pick than you may realise... And as the co-founder of the @chaostoolkit, that's quite the hard confession to make!