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Srikrishnan Ganesan Profile picture
Srikrishnan Ganesan
@srikrishnang
Building @RocketlaneHQ. Formerly at @FreshworksInc . Love Technology. Here for conversations on startups, CX, tech, and some aimless chatter!
Feb 25, 2021 • 7 tweets • 5 min read
We've done 7 episodes of Implementation Stories, an exclusive event with our community, focused on onboarding & implementation. We've learnt a lot from these sessions! So I'm sharing our notes from 5 of these sessions 👇 #CustomerSuccess #ProfessionalServices #CustomerOnboarding S01E02 Nigamanth from @Gopando (Logistics & Supply Chain)
Topics:
* Make customers own the outcomes
* Value of Steering Committees
* Don't try to map the "as is" process
* Light vs heavy touch
* Gamifying adoption
* What's in a team name?!
notion.so/Implementation…