Shawn York runs multiple Chick-fil-A locations.

But his real legacy?

Creating teams where people genuinely love their jobs.

He calls it the Love Works Here Framework — a blueprint for building trust, reducing stress, and creating a thriving culture.

Here’s how it works 🧵 Core Belief: Love can work at work.

Shawn says most jobs aren’t bad because of the work itself — they’re bad because of the culture.

If you can eliminate chaos and build trust, people will want to come to work.

But that takes both heart 💙 and systems 🧠.

I was 16, and my car was trying to kill me.

Being mechanically incompetent, I explained to my grandfather one day what was happening.

"It's trying to drive me off the road!"

He finally shook his head and said "Come to the garage. Let me show you something."

👇 He laid out his alignment tools one by one.

"See this camber gauge? These wrenches? That level?

Each one has a purpose. But knowing when and how to use them - that's the real skill."

A meal at Danny Meyer's Gramercy Tavern revolutionized my approach to hospitality.

Now, I'm bringing those lessons to my Chick-fil-A restaurant, including a surprising twist at meal's end. At Gramercy Tavern, every interaction was genuine and thoughtful.

I left feeling not just satisfied, but truly cared for.

The experience lingered long after the meal ended, especially as I sat at my dining room table the next morning ,enjoying the incredible gift of bread from the restaurant.

Yesterday, I visited chain that's schooling the industry giants, including my beloved Chick-fil-A.

It's a brand that serves up burgers 4x faster, with 10x fewer errors, thanks to a training program unlike anything you've ever seen before.

Here's a thread detailing their secret sauce... 🍔🚀 Founded in 1956 by Fred "Pal" Barger in Kingsport, Tennessee, Pal's Sudden Service has built a cult following with its lightning-fast service and unwavering commitment to quality.

With just 31 locations in northeast Tennessee and southwest Virginia, @palsweb punches way above its weight class in the fast food industry.