Web perf, software architecture, & IoT geek. (opinions = mine) Whiskey connoisseur. Power boater. Cigar Smoker.
Aug 9, 2022 • 26 tweets • 5 min read
@Apple , can we talk about @AppleSupport -- please?
I need someone to listen to how frustrating my support experience has been. I request that you course correct not just for myself, but for others who will undoubtedly struggle with this in the future absent your intervention.
Before I express that frustration, let me tell you what I love about your support first!
Apr 13, 2019 • 12 tweets • 3 min read
1/ What problem are you addressing? How are you solving it and to what extent? Who’s hero will you be and when? This all goes into a plan (but isn’t yet a plan — ask @stevesi). No matter how out-of-control a project is when you arrive, putting up a straw man plan up is important.
2/ Problems are more complex than 1:1 mappings to solutions. Popular product often address a portion of a larger long-term vision. Regardless of ship frequency, PMs need to limit that vision to determine who the team can be a hero to in the next ship timeframe.
