I have some disagreements but still very good...comments below 1/8
Aubrey and team at @alpacavc see premium returns as a differentiator. Economics always win. More brands are tightening return experience, not expanding. For those that thrive under these circumstances, they'll be hesitant to give those incentives back in the short-med term 2/8
Jan 4, 2023 • 25 tweets • 4 min read
#Commerce OPERATIONS thread from a technology perspective:
Agenda:
1)EDD 2) SLAs 3) Inventory picture 4) Returns 5) Refunds
1) EDD - The golden goose is giving an unique and accurate estimated delivery date for every customer based on their location. The problem - this is HARD.
