1/5 Fun to hang with @gibsonbiddle in #Singapore @sgSMU where he shared #WickedHardDecisions from his #ProductManagement journey @netflix Key Lessons:
2/5 Is it a High stakes or Low Stakes decision? Can we test? Is it reversible? E.g. should they fight a lawsuit around throttling DVDs, or settle fast?
3/5 What does data tell us about this decision; great example around Blockbuster All Access offer and how @netflix used summer interns to figure out the unit economics of the offer, and how it was ultimately unsustainable as a strategy
4/5 Is it core to our long-term strategy? Examples around whether to launch in the UK vs defending core domestic US market; whether to launch a hardware product (that eventually became Roku), or stick to being a neutral platform player
5/5 And of course, all centered around Gib's definition of #productmanagement "Delight Customers, in Hard-to-Copy, Margin-Enhancing Ways"
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