I got to hit the mall for this story. There's a mood of relief among shoppers, as well as ongoing stress and anxiety about #COVID19.
‘Please use hand sanitizer!’ Retail workers, customers navigate new normal as lockdown eases thestar.com/news/canada/20… @TorontoStar #shopping
Stores are struggling with the balance of keeping everyone safe while trying to get back to much needed business.
Customers just seem to be happy to be out of their homes! That may explain why many aren’t paying attention to instructions. thestar.com/news/canada/20… @TorontoStar
Is ‘safety over feelings’ the new customer service motto?
“There are people who get frustrated to have to line up and wait outside, but we will always choose safety over someone’s feelings.”
thestar.com/content/thesta… #COVID__19
Last month, according to police, two Toronto convenience store owners were allegedly assaulted after they tried to remove a customer for not wearing a mask.
The customer said someone would return to deal with them, and 4 men later came to beat the staff. thestar.com/news/canada/20…
Here's an interview with the two convenience store owners. Unclear if race-based prejudice played a role in the alleged assaults on them for trying to enforce the store's mask policy. cbc.ca/news/canada/to…
Ontario premier Doug Ford and some experts agree that companies have the right to ask you to slip on a face covering or seek products and services elsewhere. thestar.com/business/2020/…
I asked the CEO of @RetailCouncil about what Canadian businesses are experiencing. Many business members have shared stories about flustered — and sometimes irate — customers.
thestar.com/news/canada/20…
People have been mostly home for months, so it’s natural for some to feel disoriented by all the rules each store has, @loveretail says.
But there are some things businesses can do to alleviate confusion.
“You can never put up too many signs." thestar.com/news/canada/20… #COVID19
Maybe teens are more adaptable?
“It feels normal. It feels nice! It’s also different because there are lineups and arrows on the floor you have to follow,” says Mackenzie Quinn, 15.
The girls carry their own hand sanitizers in their purses, which they say makes things easier.
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