Thread by @gurms

#Google #Pixel3XL phone continuous restarting issue - a thread. I've had this phone since last March. A few months ago it suddenly restarted and kept on rebooting. I managed to get to a bootup screen but couldn't pick an option because it kept restarting every few seconds.

So I pulled out my SIM card, plugged it into my previous phone, an iPhone 6S, downloaded the necessary chat apps and other setup stuff while the Pixel kept rebooting. I found out where the SG service centre was - Aperia Level 2 - and made my way there.

At the centre, I was told nothing much could be done. At one point the attendant told me the phone needed to go back to Google and it would cost about $500. Later someone managed a factory reset, wiping out my data. I paid a $48 service fee, went home and reinstalled my apps.

Some weeks after, the phone started rebooting again. This time I managed to access the boot up selection and had to painfully choose to do a factory reset on my own. Again data lost and the frustration of app installation, verification and passwords.

Guess what it happened again two weeks after the last hiccup. Same process as before. I really couldn't understand why this was happening. Did I miss a system update? A bad app? What? No clue.

Today it happened again. I almost threw my phone at the wall in frustration. I could not pick the reset options and the damn thing kept rebooting. The phone got warmer as the minutes passed. While I got a drink of water, I put the phone in my freezer.

I left the phone there in the cold for about 2 minutes, next to the fish fingers and butter. When I opened the freezer door, I found the phone with my Home screen. What what what?! Did cooling simply bring it back to its senses? Was my plastic case retaining heat? No clue.

Everything was back to normal. The phone recognised my fingerprint and all was well. Weird but true. I've been using the phone without the case since. It's been half a day and the phone hasn't gone beserk yet.

As you can imagine, the whole experience has been upsetting. I sent feedback to Google but haven't heard from them. Their support pages have many instances of this occurrence. I tried posting but all the threads are locked. So yeah, pixel folks can try the freezer too.