"Our experience of waiting and how we feel about it varies radically depending on the context.
It turns out that #design can completely change whether our five-minute wait goes reasonable or completely unbearable."
- Angus Chen on @99piorg
It turns out that #design can completely change whether our five-minute wait goes reasonable or completely unbearable."
- Angus Chen on @99piorg
For anyone in #healthcare & #EmergencyMedicine involved in the #design of how patients wait, please listen to this. bit.ly/2lFVHis
The psychology of waiting should be integrated into how we #design the waiting experience in healthcare.
The psychology of waiting should be integrated into how we #design the waiting experience in healthcare.
Things like "radical transparency". Empowering people so that they feel they're making progress.
We can certainly improve the patient waiting experience. Its time we apply what tech design has learned long ago cc: @DrCarolynSnider @HumanFact0rz
We can certainly improve the patient waiting experience. Its time we apply what tech design has learned long ago cc: @DrCarolynSnider @HumanFact0rz
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