Steve Cuss Profile picture
Oct 30, 2019 14 tweets 4 min read Read on X
I have been studying the nature of criticism lately as criticism is a frequent source of anxiety for a leader....

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I think what I offer that is hopefully helpful and freeing for people, is I take a large sweeping concept and try to break it down into identifiable and manageable parts. So I have defined several aspects of 'anxiety' for example, so we can name the source and be free....

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Criticism is like that -a broad sweeping word that covers a lot of territory.

3 particularly insidious forms of criticism are: cumulative criticism, second hand criticism, 'same meeting, different experience' criticism.

I will attempt to clarify each in this thread.
Cumulative Criticism. We were probably warned in school that leaders attract criticism, but I don't think we addressed the destructive power of cumulative criticism. Either a heavy season of it, or a wider field of it - coming from a few fronts. This can take a leader out...
One helpful tool is to simply name it. If you are in a heavy season, or getting hit on several fronts, you need more 'cover.' I think it is also important, difficult, humbling and ultimately freeing to seek understanding. Are you, in fact, doing something that is generating it?
We often posture ourselves as the victim, but the criticism may actually be earned. Curiosity is a powerful tool to help diffuse it. Asking a lot of clarifying and self awareness questions of a safe person you trust can be a gift. You can diffuse criticism by saying, 'thank you.'
But sometimes, it is a series of cheap shots, uninvolved critics, broad brush statements etc. That can damage the soul. Lots of extra soul care, someone speaking into your identity and gifts, considering the source, allowing the pain to move through you...all helpful tools.
2. Second hand criticism: It is the impact on a loved one of a leader. Maybe you bring it home to a spouse, but later you resolve it. It remains unresolved for your spouse. They are still carrying the impact, second hand. You can serve your loved one by closing the loop.
"Thank you for listening to me rant. We were able to talk it through and resolve some things" is a gift to a care giver in your life who is hearing your pain fresh.
3. "Same meeting, different experience" criticism can be hard to notice. I've learned over the years that we can all be in the same room, but the 'target' of the criticism is taking it harder than others.
I have been the target, but I have also hosted a meeting where another is the target. When you are not the target, you don't feel the 'hit' of the attack like the target does.
You may need to step in front to protect the target or if you are the target you may need to help people know what you are feeling. Leaders have told me before, 'you looked fine, we didn't know you were hurting. Could you help us see it?' While I was managing being attacked.
Similarly, as a facilitator of such meetings, I have tried to keenly attune to the 'target' to help mitigate the emotional damage.
A LOT of leaders stop leading because they are no longer willing to carry the impact of criticism. Hopefully defining the source and using tools to manage it can keep us healthier, longer.

#MLA #SoulCare #LeadershipDevelopment #SystemsTheory #FamilySystems

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More from @stevecusswords

Sep 10
One of my clients was talking about a newly formed staff meeting and one team member's tendency to critique and shut down others' ministry approaches. Ie, they not only didn't like the approach, they found it utterly wrong.

They were utterly wrong.

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It reminded me of the HIGH importance of the team leader managing anxiety in a staff. When one person 'pounces on a peer' and it is left untreated in the room, the staff will no longer show up as themselves.

It is on the leader to redistribute the anxiety.

2/
Typically the 'pounce' is spoken in a way that communicates, 'this is the end of the matter.'

People who are rigid communicators, people who speak emphatically, who aggressively critique another in public....they communicate 'no one else gets to say anything.'

3/
Read 7 tweets
Sep 6
One of the most powerful ways to practice #differentiation is through the lens of responsibility. What is mine to carry, what is theirs, what is God's? Not an easy question to answer, but always worth a pause and reflection.

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When we're in anxiety's grip, we tend toward hiding, avoiding or blaming or, yikes, the trifecta of all three. But practicing differentiation forces us to clarify responsibility. The authors of Scripture remind us again and again that we can control one thing: self.

2/
So we can make a list of the things we are anxious about and then a check box set of columns.

How much control do I have over what I am anxious about?

Lots? Some? None?

3/
Read 10 tweets
May 1
When I do workshops for teams, one tool we cover is communication styles. I ask 3 'either-or' questions. The first question:

Are you a rigid or fluid communicator?

This question is 'how do others receive my words?'

I am a RIGID communicator.

1/
In our chaplain group, my supervisor said, 'Steve, you talk as if you think you are the Pope. Everything is ex cathedra. Steve speaks and it is so.'

Ouch.

But also true.

My words carry WAY more weight and authority than I actually hold.

I SOUND more certain than I FEEL.
2/
My thinking is often quite fluid, but people experience me as having a certain opinion.

It takes extra energy to converse with a rigid communicator, because we talk as if we have the last word on the matter.

I had to learn to help my team push against my own views.

3/
Read 10 tweets
Apr 18
Day 4.

Chronic anxiety or 'reactivity' is based on false needs that feel real in the moment.

Acute anxiety is based on real threat.

Slamming the brakes, swerving to avoid an accident, losing a child on a playground, seeing a snake when you're out jogging - acute anxiety.

1/
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Not doing it perfectly, letting someone down, needing to be understood - chronic anxiety.

The problem is, the 'chronic' VERY much feels like the 'acute' in the moment.

Your body cannot tell the difference until you train it.

2/
Humans seek 5 core false needs: control, perfection, having the answer, being there for others, approval.

Let's look at two....

3/
Read 10 tweets
Apr 17
Day 3.

Unaddressed reactivity wears us down.

We get reactive when we don't get a false need that feels like a real need.

What do you think you need that you don't really need? Image
We all have dozens of false needs and when we don't wrangle our many false need, they pile up and get the better of us and wear us out.

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Some of my false needs:
1. I need everyone I meet to like or approve of me.
2. I need to be understood.
3. I need to make the person in front of me feel better.
4. I need to always know what to say or do in any situation. You MUST see me as a smart person.

3/
Read 7 tweets
Apr 16
Day 2.

Reactivity stops us from being human sized.

We end up getting bigger or smaller than human sized.

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Some of us, when we are reactive get 'bigger.' We must have the last word. We no longer listen to learn, we now listen to advise, fix, correct, or mansplain. We get aggressive, we dominate the space. Some of us literally make ourselves bigger.

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Some of us get smaller than human sized. We no longer feel safe to be exactly ourselves in that space. We do not speak up in the meeting, we flatter rather than tell the truth, we get quiet.

Some of course get bigger or smaller, depending on the circumstance and people.

3/
Read 12 tweets

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