Thread by @horizonsnhs

We're about to start 1st virtual expert session on wellbeing. looking forward to hearing from @SonyaWallbank @ProfNGreenberg @WestM61 @helenbevan
If you'd like to join us, you're very welcome
horizonsnhs.com/caring4nhspeop…
We'll be live-tweeting, follow this thread 👇
#Caring4NHSPeople

Participants are being welcomed by our facilitator @ZoeLord1 - we've got a big team to help everyone on the session today

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The aims of today's session:

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#OurNHSPeople

Thank you to @SonyaWallbank who is describing the wellbeing offer to #OurNHSPeople

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Work is ongoing to extend the offer to social care colleagues, explains @SonyaWallbank

The graphic below describes the frame for the wellbeing offer for #OurNHSPeople during the #Covid-19 response

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The frame has been created using the benefit of experience & expertise of those involved in response to events such as 9/11, Manchester bombing, etc to ensure #OurNHSPeople receive the right response at the right time says @SonyaWallbank

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A range of resources are available to help #OurNHSPeople with their wellbeing during #Covid-19

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There is a range of offers to suit the different needs #OurNHSPeople have

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The wellbeing offer is iterative, and responsive to the needs of #OurNHSPeople . If you have feedback, please get in touch with @SonyaWallbank

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We're now hearing from @ProfNGreenberg Professor of Defence Mental Health at @KingsCollegeLon

Neil recommends line managers have 'psychologically savvy' conversations with their teams - genuinely listening, having social bonds makes a huge difference.

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Nip issues in the bud, recommends @ProfNGreenberg - if you see someone struggling, don't wait for them to reach out. Get in touch with them, offer support.

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Being distressed during such a time is totally normal says @ProfNGreenberg . You need to keep an eye out for 'abnormal distress' - when people are persistently not coping

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Principles from the military for managing during a crisis:
💡Proximity - if someone is struggling find alternative role within the team
💡Immediacy - respond quickly
💡Expectancy - the crisis will end
💡Simplicity - reassurance in simple things
@ProfNGreenberg
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Thank you @ProfNGreenberg for sharing your experience and advice with us

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It's now time for a panel conversation - we're hearing from @WestM61 on the value of compassionate leadership. Connection is hugely important, feeling we belong and cared for especially in a time of fear & uncertainty

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Advice from @WestM61 for compassionate leadership:

💙Be present, genuinely listen
💙 Listen to concerns
💙 Show empathy
💙 Demonstrate an intention to help one another

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It's really important to sit, listen, reflect, and connect with others says @SonyaWallbank . For #OurNHSPeople who are working at home, the lines between work & home can blur & end up working longer hours than usual. Rest is important

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Team leaders need to offer to help, but make sure not to over-deliver recommends @ProfNGreenberg , need to protect wellbeing of the team.

Team leaders also need to ask team to be honest with them re behaviours, esp negative ones!

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Teams need to take time to talk together. Crucial for productivity and connectiveness, says @WestM61

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Vital for people to feel a sense of autonomy and control during a crisis - high stress & low control is a cocktail for stress says @WestM61 . It's vital for staff to be able to feed back

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Knowing that people are doing their very best and things won't always be perfect offers team psychological safety, says @ProfNGreenberg

@WestM61 adds that this approach builds trust

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Coherent, good quality studies are crucial says @ProfNGreenberg - don't flood already overwhelmed staff with studies. Focus on stress, sleep, rotas, moral injury

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It's crucial we think about the 'recover' stage after #Covid-19 says @ProfNGreenberg . We won't return to the old normal, we need to be prepared for the 'new normal' and need to give consideration to that

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Let's not pathologise distress to the crisis says @SonyaWallbank - the right interventions at the right time mean further psychological support may not be necessary

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Be self-compassionate recommends @westm61 - and to one another. The simple things such as making a cup of tea can have a profound positive impact #Caring4NHSPeople

A huge thank you to our panel @SonyaWallbank @ProfNGreenberg @mwest61 for sharing your expertise and experience

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A reminder of the support that is available to #OurNHSPeople during the #Covid-19 response

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We'd like to track the experience of people supporting the health and wellbeing of #OurNHSPeople - if you would like to be involved please contact @rosielhunt (or email address is below)

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A huge thank you to everyone who joined today! If you missed it, you can catch up with the recording horizonsnhs.com/caring4nhspeop…

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The next session will be held on Wednesday 15th April and will be a community meeting where we learn from each other.

Everyone is welcome

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horizonsnhs.com/caring4nhspeop…