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I feel very happy as a user of technology when it acts as leverage for my ability to think and very unhappy when I am forced to do bookkeeping, conversions, etc which it would clearly be able to do better and which distract me from actual thought.
Bank website: what’s your name?
Me: *swears under breath* Let’s try this one.
Bank: Haha sucker we meant: what is your name in full-width characters.
Me: For Pete’s sake that is losslessly transformable from half-width characters; what do you think it is?!?
Partly this is a combination cultural problem at the bank and skill problem for the developer.

Partly it’s “just” an underlying technology problem. The framework/language should have solved for this by now.

Partly it’s a philosophy of computing problem. Goal is not “move data”!
“Cultural problem at the bank?”

Speculating with a moderately high degree of confidence given previous experience: somebody made the inevitable pushback on the requirements document and someone else said “I dunno Compliance already signed off; let’s just make the user do it.”
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