I repeated what the caseworker had told me about his case, and said I was sorry.
A few weeks later, he called back. "I figured it out. I went to one of your boss' fundraisers. I gave $250. Now you'll help me, right? That's how this works."
I got off the phone as quickly as possible and reported the call to my bosses.
But I didn't think it was. Jim felt confused and desperate and genuine.
It was true, but it wasn't the whole truth.
The "Problem Solvers" are, unsurprisingly, very focused on solving the problems of rich people and corporations.
Anyways, my boss lost the election that fall and Jim called to say he was sorry that we were losing our jobs and that was the last I heard from him. I hope things worked out. I doubt it.
This doesn't change unless we put the kind of people who'll change it in office.