A thread.
Then something changed over there. Blame PE, blame the industry, but something shifted.
They also started charging fees for idle accounts.
And they laid off some of the best people in the industry.
When they bought @OnicaGroup I reached out to friends with 'I'm so sorry" and nobody corrected me.
Goodwill, talent, market position. They've squandered all of them.
The entire message of the page could be summed up as "yes, we do that too" to a point where there's absolutely no call to action.
That isn't a webpage designed to convert anyone into a customer.
What is @rackspace fanatical *about*? It's clearly not customers, partners, staff, the open source community, their investors, or the industry. What's left?
I don't believe "I bet that's a great ship now that all of those rats are gone!" is the proper view.
He started in April and made $28 million last year.