Charisma is based on 4 main things:
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And everyone is stronger/weaker in the different types of charisma, of course.
You already know we deal with the angry gamers/trolls. We need to appear confident in stressful situaitons to not only get rid of the riff raff, but ensure no one panics/is uncomfortable or feels like it'll happen again.
This is the contagious part of charisma - community devs emit the type of positive energy and passion they want, and people "catch" onto this excitement.
Dealing with volatile situations/moods is inevitable. When people feel heard, understood, and special, it can quickly diffuse a scene or make it so they're more willing to listen.
So so so powerful for building long term trust and rapport! Not only does it help people calm down and talk, but it's effective for when you need to deliver bad news.
I think it's good to be aware of these things so you can self reflect and see where you want to improve!