1. The author submits the manuscript to the journal. They see it's marked compliant with our #openaccess policy & see that the Lancet has an OA option on their website
3. The author asks to make sure that paper is OA to comply with their funder mandate
4. The journal responds that the article type has been picked that does not allow for OA so unfortunately their request is denied
6. The journal points out that the funder mandate only cover primary research & their paper was designated as another article type - again request denied
No one but the journal is happy with this out come.
It makes staff & authors think our open access policy is the issue and they are disappointed that I cannot help them. It makes me look ineffective at my job. I have begun to tell them to avoid these journals & they agree.