NEW INTERVIEW: Accenture: Culture of Client-Centricity
"The only way you can consistently bring clients value is by self-disrupting and subordinating your own peace of mind and internal stability to the well-being of your client."
The app ecosystem and 3P integrations are crucial in driving stickiness for large enterprise customers
''Atlassian operates very much like Apple. You have your iPhone, which provides you with a certain value. But if you have your Apple Watch, one connects with the other, which is extremely sticky. Atlassian operates in exactly the same way."
Great essay from @BlasMoros on some fundamentals of organisational behaviour and hierarchies. Something interesting starts to happen to businesses that flip the hierarchy - where senior leadership acts to support and serve front-line employees.
“Hierarchies are nature’s fundamental organizing structure – robust and efficient => See the foundation of the pyramid for what it is – the most important”
“If you are looking to change a system, a helpful tool in this process is to observe its long-term behavior.”