An observation: I intentionally try to bias in the direction of Yes for any “I have no social proof yet” projects, particularly for ones which have bootstrapped any indicia of competence.
Partly this is to give people an advance on their own future self confidence, partly I enjoy making low-investment nudges in the direction of a better world 10 years down the line (and getting notes like this some of my greatest sources of professional joy), and partly...
... the world would be better if more people sent better cold email and the systemic way to reach that outcome is to reward good cold emails.
I think people can plausibly have different strategies and value systems, but FWIW, I very much do not regret the portfolio returns of saying “Absolutely, I would be thrilled to take you seriously” to a few thousand people early in their adventures.

(Need to follow up more...)
It seems weird saying this in Silicon Valley but far, far too few people operationalize @tylercowen ‘s line: “My business model is I respond to emails.”
(My business model is “Maximize for the product of the number of software people materially helped and the median level of observed improvement in circumstances.” As long as that KPI goes up, everything else a very solvable challenge.)

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More from @patio11

23 Oct
My goal in raising children is to inspire the kind of love for reading which will inevitably result in spurious accusations of plagiarism by teachers with very low expectations.

"Spurious is not grade-level appropriate, Patrick." "... OK, so that would be 'specious.'"
Additional words that were supposed to be hidden in the English teacher cupboard: pseudonym (which was doubly suspicious because I pronounced it "pues dough nym", having never had occasion to hear it aloud), taciturn, baleful, and rectitude.

Not that I'm bitter or anything.
Several years later: The valedictorian of my high school class, immediately after the SAT, to me:

"Patrick help me: baleful."
"$NAME you're going to cure cancer someday but you would be hopeless in the Temple of Elemental Evil."
"Oh so it was C. *phew*"

(Props on perfect score)
Read 4 tweets
23 Oct
Yep.

A model which is more successful is no-permission-required integration against a popular ecosystem, getting traction via your own efforts, *and then* getting the ecosystem to promote you via their mailing list and/or other platforms. (Ask for the email. Get the email.)
Note that there have been a lot of wonderful SaaS businesses, particularly in bootstrapped land, built by "integration marketing."

You're spending limited marginal engineering investment to get a population of users with a need created by a product gap in an adjacent platform.
Note that this product gap is often exposed by Google searches and that no one and I mean no one should care more about owning the SERP for "How do I [foo] with [platform]" than you do.

This built Zapier, etc, and you can do it in a very scalable fashion.
Read 6 tweets
22 Oct
I like this norm (which is observed in the breach sometimes).

We should default to being unreasonably supportive of people who are building things.
Decrease the cost of failures, decrease the blast radius of failures, move the cost to pockets/people/etc best able to bear the risks, enable more people to take more shots faster, and realize as a society the benefits which come from successfully building things.
Blast radius is a term of art in engineering.

A socially relevant example of this: many peoples intuitions about business failure are informed by employees having huge life impacts if they are laid off. Avoiding that *negative impact* is a worthy goal as a society.
Read 6 tweets
21 Oct
One of the biggest questions in the world with the most grossly insufficient amount of brainsweat applied to it:

Are we experiencing unprecedented levels of institutional failure or unprecedented levels of transparency into prevailing competence levels?
I do not have a very strong opinion on this one, and think we are plausibly seeing both in different places, but it really, really matters which of those is the bigger factor.
An underappreciated (I think) data point into “It’s not just institutional failure” is how much observably works where the working is an impossible to fake proof-of-work.
Read 5 tweets
20 Oct
Postmortem from NY DFS on the Twitter cryptocurrency hack: dfs.ny.gov/Twitter_Report
Whoohah.
In the finest tradition of blameless post-mittens I will observe only “That is a thing which once happened to an organization during a period of intense stress and we can all make our orgs robust against ever needing to make that call.”
Read 8 tweets
20 Oct
A story about teddy bears:

A long time ago, in a place far far away, I worked in a call center as a CS operator and order taker. Working in a call center tends to be stressful, and the public is often abusive of the people who work there.

A 10+ year veteran told me her secret.
Call centers have flowcharts and processes for when you are allowed or required to hand off the call. She advocated for one unauthorized handoff: to a teddy bear, which she had long ago purchased and stationed in her cubicle.
"The teddy bear has no ego. The teddy bear has no memory. The teddy bear has no feelings. The teddy bear can always, always say exactly what it needs to to the customer, and then it goes back on the desk, and sleeps here overnight.

Buy a teddy bear."
Read 7 tweets

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