Today marks the beginning of @twilio's journey to combine @segment's market-leading customer data platform with Twilio, which will accelerate our vision to build the world's leading customer engagement platform. twilio.com/blog/twilio-ac… (1/10)
By bringing Twilio and Segment together, we will help businesses build a foundation of actionable insights critical to engaging with customers based on their needs and preferences to deliver a positive, seamless and effective customer experience. 2/10
Together, this acquisition will provide developers and companies: 3/10
➡️ Unparalleled insight into the way customers interact across channels to create a single, unified view of the customer journey. 4/10
➡️ Ability to break down data silos to help businesses make their customer engagement more personalized, timely and impactful across channels. 5/10
➡️ Access to the world’s leading cloud communications platform to more effectively manage customer communications including SMS, Messaging, Voice, Video, Email, Internet of Things (IoT) and more. 6/10
➡️ A flexible API that allows developers to connect sources of customer data, such as web or mobile apps, with analytics tools, without having to write new code. 7/10
➡️ A steady supply of quality, high velocity first-party data that easily integrates into existing systems. 8/10
➡️ A single platform with views for the marketer, the contact center agent, the product teams and the developers that reveal data-driven insights to serve their individual needs. 9/10
This new chapter will accelerate @twilio’s vision of building the world’s leading customer engagement platform trusted by developers and companies globally. Please join me in welcoming our incredible Segment teammates to Twilio! 10/10
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