Rick Klau Profile picture
3 Nov, 7 tweets, 2 min read
I worked at a restaurant in Northern Virginia summer of '95, the manager was @MaryMcDonnell10's brother. She came to the restaurant one night... And I was so star-struck I didn't even get to tell her how much I adored Sneakers.
Correction: '94, not '95. Anyway, great lesson that I have never forgotten:

Mary's brother had me working as host. The restaurant was brand new, a family style Italian restaurant called That's Amore. In a strip mall, northern Virginia.
A couple had a reservation, showed up on time, and their table wasn't ready.

Ten, twenty, thirty minutes... None of the two-tops would pay their bill and free up a table.

They were not thrilled.
I chased Mary's brother down, asked him what I should do. (I was 22, in my first year of law school.)

"Rick. We hired you because you're smart. We trust you. Do what you think you need to do to make it right. Tell me about it later."
I'd never worked for anyone who told me that it was up to me to solve the problem. That "they" (the owners /managers) trusted me to use my head and figure shit out.

That afterwards, we'd debrief and decide if next time there was a better answer.
So, thank you, brother of @MaryMcDonnell10. Your sister was amazing in Sneakers, and will forever be my President from BSG.

But you will always be on my short list of great managers. 👊
Since several asked, this was my solution. I have no idea what the couple did... It's been 26 years. But I still remember my manager empowering me, and have tried to model that for everyone I've managed since. 🙏

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More from @rklau

4 Nov
Take a step back for a moment and admire the precision, the discipline, the confidence of the Biden team.

Not over till the votes are counted of course. But @jomalleydillon and her operation sure seem like a well-run ship right now, and that's giving me hope.
Lots to admire:

- Biden's crisp, calm, brief speech last night
- no leaks from 'campaign officials' to on-air pundits throughout the evening
- forceful briefing this morning declaring what will happen over next 72 hours
- unequivocal rejection of Trump's lies
Overall message couldn't be clearer or more consistent:

1) count every vote (including those who didn't vote for us, it's OK)
2) let the process work
3) we've got this

In other words. Trust. Trust the system, trust the voters, trust us.

🙏
Read 4 tweets
4 Nov
There it is. The President has just recklessly claimed a victory that he has absolutely not won.

Credit to MSNBC (anyone else?) for stepping in and calling him on the lie. But it's still an appalling new low for our country.
These ballots reflect votes ALREADY CAST. Votes cast by American citizens. On time.
And I know his team knows this. And the press knows this. It's nothing more than a cynical attempt at whipping up partisan rage to try and cloud the issue.

Which, to be clear, is: ALL VOTES CAST BY TODAY MUST BE COUNTED. Period. Full stop.
Read 4 tweets
22 Oct
Wow. Just received an extraordinary email from @expensify CEO @dbarrett. I can't remember ever seeing anything even remotely close to it.
I admire @dbarrett's courage to state unequivocally what he believes in, even in spite of the inevitably polarizing effect such an email is likely to have.
And yes, I happen to agree with him. But if I was doing business with someone who felt this strongly in the favor of a candidate / position in opposition to me, I'd actually really like to know that too.
Read 5 tweets
3 Mar
I voted for @ewarren today. Of everyone in the race, she strikes me as the one candidate capable of bringing competence, curiosity, and an uncanny ability to explain the complexity behind our biggest challenges to the Oval Office.

To move forward, we'll need all of her talents.
@ewarren It's become a joke to say that @ewarren has a plan for everything. But have you actually looked at her plans?

She's already assembled a team to do the hard work of thinking through the challenges facing the country:

elizabethwarren.com/plans
@ewarren If, like me, you're concerned about the systemic racial inequality in our country and want to know what she'd do? She doesn't have one plan, she has EIGHTEEN.

elizabethwarren.com/plans#ensure-r…
Read 12 tweets

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