Thread by @moviegistR

If a newspaper with a million readers & nationwide reach publishes an Op-Ed, and as a result a business or government agency feels the need to "scramble" to resolve whatever issues are raised, will we say newspapers are being "weaponised" or abused?
#BusinessExpress981

https://twitter.com/ayomairoese/status/1327122806446972929

We need to curb this tendency to shut down people expressing legitimate concerns. First it was protests being "hijacked", now it's social media being "weaponised"
This are real issues that would have been swept under the carpet if everyday people didn't have such platforms.

A popular travel company in Nigeria once owed me a refund for a canceled international flight. I followed up with Customer Care for 4 months. 4 MONTHS for N130k change. They kept giving me one story or the other.
I started a Twitter thread one Saturday. I got my refund on Tuesday

This was 6 years ago but the receipts are still on Twitter.
I assure you, the problem is not customers or citizens. The problem is incompetent companies and government agencies. Instead of worrying about platforms being "weaponised" or "hijacked", they should take the feedback.

We seem to forget social media is not restricted to Nigerian airspace. In other corners of the planet, smart companies (and government agencies) have "hijacked" this opportunity to get real-time feedback on the effectiveness of their operations & actually drive user confidence.

We were here when the EFCC handle used to be fun to follow because of the manager's hilarious comebacks, loaded with facts and wit.
Social media is not the enemy. Like any communication platform, it depends on those using it.