I don't normally like to rant about brands in public but I have no option now having gone through the @HPIndia call centre, their service centre, DMs on twitter, email, false promises, everything. Their after sales (TVS) is callous, incompetent and very very frustrating.
If you want to be really cruel, if you dislike someone, gift them an #HP laptop & hope something goes wrong while in guarantee. Then sit back and watch as they search for service centres who don't answer calls, a 1800 service where after all the prompts they are told to call back
Then the battery will be sent from somewhere to somewhere by pigeon mail and the pigeon will be untraceable, they will get the standard, meaningless "sorry" emails, promises of prompt action and "escalating" the issue.
The saddest part is that when I have been polite with @HPIndia and #TVS Support, nothing has moved. When I have been rude, there is a scramble and then nothing till I have to be rude again. They don't keep their word and don't respond to polite queries.
For a global brand @HP, your after sales service is perplexingly shoddy and so uncaring. Disgraceful is another word that comes to mind. Good after sales strengthens relationships, you are ruining it. @HPIndia And less said about the #TVS Service Centres the better.
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