Thread by @minethatdata

You can block somebody, that just makes the enemy really angry.

You can mute somebody. Then the enemy just screams into the void.

I spent years dealing with nasty folks who clearly didn't understand business ... they're welcome to their opinions, they aren't welcome to beat my brains in. The last few years has been much more peaceful after using the mute button on these angry individuals.

You can disagree reasonably, but you really need to bring facts and not talking points to the disagreement. If you bring facts, I don't mute you. If you bring talking points and keep being nasty, mute.

Do your own research on actual customer transactions. It helps your case.

What are talking points?

Information you get from Gartner or Forrester instead of actually mining your own data.

White papers from vendors.

Trade journalist articles not supported by facts.

Loud opinions from people with 33 followers.

Had a follower say last week "I'm analyzing BOPIS transactions." That person could have a view that is 100% opposite of mine and I'll fully support it ... they're doing their own work on actual customer transactions.

Now, if you cite a Forrester Research report that was commissioned by a vendor that offers BOPIS solutions ... well ... that doesn't carry the same weight, now does it?

(BOPIS = Buy Online, Pickup In Store).

Now, could you be right with your 33 followers and a loud opinion and a nasty disposition protected by a keyboard and monitor and a lack of actual data?

Yes, you could be right.

But I don't have to be part of it. Scream your nasty diatribes into the void, they can't be heard.