Here's what VaccinateCA.com got done on Day 9 to help more Californians quickly find the coronavirus vaccine where it is actually accessible.
* Medical professionals at ~20 locations told us they had the coronavirus vaccine. We wrote down what they said and published.
* We completed all work required to have professionals call approximately 40 medical professionals an hour on Monday looking for the coronavirus vaccine. We'll write down what they say, too. This is "committed" call capacity; it doesn't fluctuate as much as our volunteers do.
* We are putting finishing touches on a method of pre-screening lead lists (e.g. "a list of all the pharmacies in the state of California") into highly-likely-to-have-the-vaccine and not-very-likely sublists, without human intervention.
This is really important for efficiency.
Why? Suppose I told you that about 90% of the pharmacies on list A have the covid vaccine in stock and about 10% of the pharmacies on list B have the covid vaccine in stock, and statewide the average seems to be, oh, 12%. (Made up numbers.)
Math quiz: do list first?
do *which* list first
Sadly, we aren't in charge of implementing the Edit button.
Does it feel like we're accelerating? It feels to me like we're accelerating. Which is good, because we are not moving fast enough.
Every day matters. Every dose matters.
Let me make it this explicit because maybe it's not obvious if you haven't breathed this problem for a week:
We don't have machines guess where the vaccine is to publish that on the website.
We have machines guess which pharmacies our professionals *should call first.*
And then, after a medical professional has told our professional that yes they have the vaccine and yes it could be administered under X/Y/Z circumstances, we write that down and put it on the website.
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Every bug we can fix in the system, every dose we find in a freezer, every overly complicated instruction we simplify, directly results in more moments like this.
And this wouldn’t be possible without @rajbot and our other volunteers on the phones. While one could imagine a fully automated solution to the siloed data problem, and I hope the folks working on them have every success, this way we learn 1000X faster and had less lead time.
It's Day 10 of VaccinateCA.com Here's what we plan to do today:
* We will onboard many new volunteers, to help us make a few hundred calls to pharmacies, to write down and distribute what their healthcare professionals say about the availability of the vaccine.
* We're continuing to work on call queue prioritization, particularly regarding the mix of new locations (on which we have no data), locations where our last call is getting older, and locations which we've pre-sorted to be likely yeses (of which, I just called two myself).
* We're going to start updating our visual presence and some indicia of credibility, both to help vaccine seekers know that we're professionals writing down information told to us by medical professionals, and to make other stakeholders more comfortable with us.
Trying to balance the competing emotions of “I need to read as a trustworthy professional more than I ever have in my life right now” and and “I think we are building an MMORPG where you get XP by finding the coronavirus vaccine and getting in the hands of people who need it.”
I am, by agreement with my wife, banned from ever playing an MMORPG again, because they push my buttons too well.
But this one, this one seems like not that bad to be obsessive about. (Shouldn’t someone care maybe a little too much about whether there are free doses out there?)
A story from my WoW guild leader days, by the way:
When things are going wrong on a raid, it’s everyone’s fault but yours. “Raging” at others is common. It is emotionally satisfying. It killed no dragons, ever, not one single time.
* Call hundreds of pharmacies across California, looking for the coronavirus vaccine, so we can help people find it reliably by looking in one place.
* Explore, with an eye towards implementing by Day 12, requirements for increasing our call capacity by several hundred calls per day. This will be "committed" capacity, rather than relying solely on our volunteers being able to pencil in calls around their lives.
* Implement a redesigned experience for how we explain results about a vaccine location, to make them more easily comprehensible. Many people seeking the vaccine are not experts about getting vaccinated; they shouldn't have to be.
Here's what VaccinateCA.com did on Day 8 to get more Californians access to the coronavirus vaccine.
* We called hundreds of pharmacies across the state, looking for the vaccine.
* We published what the medical professionals told us, within 5 minutes of learning it.
* We confirmed previous availability had not changed at some locations, using a fraction of our calling capacity. We are working on the balance between refreshing information and finding new information by observing rate of change in status between calls to a single location.
* We redesigned our county-level detail pages to make them more accessible on mobile devices, since many of our users use them.
* We wireframed a redesign, for implementation soon, of how we present our results, so that they are more easy to understand.
Yesterday, Los Angeles County approved distribution of vaccines to people over the age of 65.
Vaccinate CA began calling pharmacies yesterday afternoon. Many had not yet achieved institutional clarity required to administer the vaccine.
This morning, we had a small team quickly call several pharmacies in Los Angeles as soon as they opened. Many had achieved institutional clarity overnight, and were now administering the vaccine.
We immediately surged much of today's call capacity over Los Angeles.
This contributed to discovering and listing 60 new locations which could actually administer the vaccine today, bringing the total number of places where we can recommend someone try to get the vaccine or get an available appointment to 216.