Julie Zhuo Profile picture
28 Jan, 21 tweets, 7 min read
4 months ago, I woke up one day and decided to start a mentorship circle with a small group of talented, high-potential female designers.

It was the most amazing experience. Here's a thread on what I learned 👇
Some background first—in my own career, I came to the benefits of mentorship late. I really struggled with asking for help. I saw it as a weakness.

This is a fallacy many folks with imposter syndrome believe. We like the idea of "mentorship", but not "exposing vulnerabilities."
To have a mentor truly help you, three things need to be true:

1) You have to know when to ask for help and what specifically you need help with,
2) You have to be willing to honestly share your dreams
3) You have to be willing to honestly share your worries
It does not work for you to say "Can you be my mentor?" or "I want my career to be X, can you help me?" That is too vague.

What's getting in your way? What specifically can I do for you? How do I know if I'm even the right person?

It can't be my job to discern what you need.
(Btw: mentors don't need to be more senior than you. Clearly folks who have gone through your same experience in the past are helpful. But think of your peers. Can one of them give you useful advice on something you're struggling with? Depends on problem, but often YES!)
So my goal with this mentorship circle (which we called, very innovatively, D. Circle) was to make it a safe place to ask for help as well as discuss everyone's dreams and worries.
My assumptions were:

1) Safety and trust takes time to develop, so let's make this 7 sessions and require full commitment in showing up.

2) A loosely structured agenda, pre-reflection, and asking the right questions makes it easier to go deep into topics

3) .... 👇
3) It's hard to sustain a dream if it doesn't seem achievable, and something doesn't seem achievable if you don't know the path

4) The more we know about someone's story, and the more their story resembles ours, the better we can help them
I decided to create the group based on an application process that helped me understand 4) above. It was a pretty involved application, as you can see here: airtable.com/shr1T17d3atdpb…
Expecting maybe 20-50 applications, I put this out on Twitter and got over 350 from incredible designers all over the world. It was an extremely difficult task of selecting 8! Especially since so many shared with me their honest struggles.
In the end, I prioritized based on who I thought would benefit the most from the program. It's been a huge privilege to get to know and see the talents of @Noella_Dias, @LooooisYang, @susansoeun, @yinie0613, @e_see, @mala_panda, @mirdhaaakanksha and @TaylerAitken over the months!
One thing I loved was how we all co-created the curriculum together. We had a theme for each session, and everyone pitched in and helped vote on what those themes would be. We discovered that entrepreneurship and strategy ranked high on everyone's list, for example.
My role was simple:

1) Ask questions to help the group reflect on their dreams and worries for each topic

2) Share my own stories as it related to that topic as one example of a tangible path

3) Encourage everyone to discuss in small groups how to make their goals actionable
I'm grateful to the ladies for sharing their feedback after each session! What worked the best for us was:

1) A good chunk of time spent in small-group discussions with on the topic

2) Personal stories about my own insecurities and mistakes related to each topic

3) ...👇
3) The "homework" aka reflection questions that everyone answered in a thread on Facebook Groups prior to each session

4) Getting input on what to focus on for each topic
A normal session would be:

Pre-meeting: reflection questions homework

1) 5 min - unstructured catch up
2) 20-30 min - me sharing my experiences on the topic
3) 20-30 min - breakout rooms (4 ppl each) to discuss action plans in more depth
4) 5 min - closing

Ad-hoc 1:1 chats
Our topics:

1: Introductions. What makes us awesome?
2: The confidence game.
3: Disagreeing/influencing/translating design
4: Strategic thinking
5: Entrepreneurship
6: Career conversations for the next 6 months
7: A guide to working with you
8: Supporting ourselves and others
We met every two weeks over Zoom, and I found myself always excited about the meeting. Reading the reflection responses ahead of time was a huge highlight. And it was such a blast of energy to see everyone's faces and to talk together!
To close, I hope this thread inspires other people to consider mentorship, starting their own circles, or simply being more open to asking for help.

You don't have to do it like we did, you can do it any way that works for you.
One of the great richnesses of life is our relationships.

There is so much that we gain from others; there is so much we can give as well.
(And feel free to share your own reflections and learnings, @Noella_Dias, @LooooisYang, @susansoeun, @yinie0613, @e_see, @mala_panda, @mirdhaaakanksha @TaylerAitken!) ❤️

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More from @joulee

22 Jan
A thread (and story) about managing with different cultural contexts. 👇

Some of you immigrants/minorities will know what I'm talking about when I say that it took me maybe three decades to know how to answer: "What do you want? What do you care about?"
This seems like a staggeringly simple question in American society. But I'd freeze whenever someone asked me that.

And it came up all the time. When meeting new folks in college.

In a job interview.

When asked about my 3-5 year career plans.
If you come from an individualist culture, since you were a toddler people have asked you what you wanted, what makes you happy, etc.

But growing up in China, I was asked to consider: "What is appropriate to this context?" "What's best for this group?" "What does Person X need?"
Read 7 tweets
13 Jan
Someone asked me what I felt were the biggest differences between my Facebook role versus starting a new company.

Some (very early!) thoughts 👇
1) The first is, of course, the huge contrast in scale between the companies. I went from back-to-back daily meetings where my "work" was mostly on alignment in my area of expertise (design) to now very few meetings and a lot of tasks--code, design, research, cost projections, et
"Alignment" went from 80% to 5% of my time. We're so small that one weekly team meeting is usually sufficient to make sure we're all on the same page about what's going on.
Read 8 tweets
4 Jan
Whenever I hear a product pitch, the thing I most want to know (and that most often gets left out) is: who is this product for?

This seems like a simple question, but there are many ways the answer can be of insufficient depth. Thread 👇
1) Audience of "you"

A common pitch pattern involves walking "you"—the viewer—through a product demo ("you land on the website. You click Login... You go to the dashboard...")

This is great for seeing how the product works, but doesn't tell you at all who the audience is!
"You" are not audience, and the actions "you" take in this demo are what the product creator wants a user to take, not a guarantee of how they will actually use it!

Always ask: "So who are you imagining using your product this way? Why would they?"
Read 10 tweets
14 Dec 20
Do you ever get called upon to give design or product feedback?

A guide below 👇
Step 1: Recap for the feedback receiver your take on...
a) what problem this project is solving for users
b) who the primary users are
c) what success for the project is

Get aligned on this before giving any feedback, otherwise you might speak past each other.
Step 2: Put yourself in the shoes of someone who is the primary user, and go through the flow step-by-step.

Wear your user hat right now, not your 'company employee' hat, and don't just focus on key screens. Experience the actual end-to-end experience.
Read 11 tweets
20 Oct 20
Formula for a better day:

1) Zoom meetings tend to be more energy draining than reg meetings

+

2) The meeting is online and can be recorded

= Decline meetings you aren't essential for and ask the organizer to record it. Watch it if you need to later.
Often, we attend meetings even if we expect to be silent observers to avoid "missing the context of the conversation" (esp on key decisions)

Usually, reading the notes afterwards is sufficient, but there's still this nagging feeling.

Knowing there is a recording solves that.
Bonuses of watching recorded meetings later:
1) You can watch at 1.5x, 2x speed
2) You can watch it on your own time

Still waiting for automatic video transcription, which would make this even better.
Read 6 tweets
26 May 20
Okay, serious question: what net results in greater efficiency for everyone when A asks B for a favor via e-mail.

1) B declines by not responding.
2) B declines through e-mail response with why they are declining.
3) B declines but it's just a simple "no" with no explanation.
I used to think 2 (because I prefer to get a definitive response as A and it's a nice human touch to know why from B). 2 and 3 also saves A from not having to reping if it's actually a favor A cares about.
On the flip side, there are situations where A asks for a favor but wouldn't reping, and getting 2 or 3 can feel worse than not hearing back. And as B it's effort to craft a decline e-mail, especially with a response, and particularly if saying no is hard for them.
Read 5 tweets

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