Even ‘when things were good’ families and Ministry of Long-Term Care inspectors were raising red flags. Inside four years’ worth of violations at Tendercare long-term-care home
#StarInvestigation by @KenyonWallace: thestar.com/news/gta/2021/…
#StarInvestigation by @KenyonWallace: thestar.com/news/gta/2021/…
A Star analysis of government inspection reports over four years found that the home — where 81 residents have died of COVID — was cited by Ministry of Long-Term Care inspectors 43 times for failing to comply with provincial rules. /2 thestar.com/news/gta/2021/… 
Compliance failures, between February 2017 and December 2020, included ineffective infection and prevention measures, the “rough handling” of a resident by a personal support worker and a lack of a skin assessment on a resident whose skin “turned black” /3 thestar.com/news/gta/2021/…
Inspectors ordered the home to comply with the rules 10 times and asked it to come up with 21 “voluntary plans of correction.” Twice during this period, problems were escalated to the director of the inspections branch /4 thestar.com/news/gta/2021/…
During the most recent inspection, on Dec. 16, 2020, Tendercare was already in the midst of an outbreak. Inspectors found that the home failed to ensure staff took part in the implementation of infection prevention and control (IPAC) measures. /5 thestar.com/news/gta/2021/…
Caddies for staff to don PPE were missing outside some rooms, while some only had one size of glove for staff. Inspectors noted a nurse assessing residents was seen leaving one resident’s room and going into another’s without changing their gown. /6 thestar.com/news/gta/2021/…
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