Thread by @crayonsdabba

I am that someone who left the phone in the cab and I got it back (phew!) These are the things that helped (and didn’t)

1) I filed a ticket on the app from a friend’s phone. WORST experience because I couldn’t login from my account on the app (only phone no. + OTP login)

https://twitter.com/Sahridaya/status/1361614432967647232

Only the browser lets you login using your mail ID. There is no customer support number to call, so for everything a form needs to be filled (Yes, even if you are involved in a critical accident or emergency)

@Apple’s FIND MY PHONE IS A BLESSSING! It was a life saver today. I logged in to my iCloud account to track the location, we locked the phone and gave a friend’s number.. since my phone was on silent the ‘play sound’ feature helped.

The driver anna found my phone (lock feature blocks everything with just ‘call if found’ message on the screen). He called us back, came home again and dropped it off 😭 Took a while because he thought the phone’s alert was the next customer’s phone (they missed it too)

Takeaways/learnings 😂

1) Have friends like @immuralidaran @Sahridaya and Tarun. It was their idea to track, lock phone and get help from Uber on social media.
2) Remember your passwords 🤦🏻‍♀️
3) Don’t keep your phone on forever silent (don’t be like me)
4) Phone tracker works!

5) Two step verification is not a boon is situations like this.
6) @Uber_Support There really needs to be an easier/simpler way to improve customer exp. Don’t make people fill forms. Esp in critical situations like accident, distress calls from a different device etc