So it turns out when @FedEx is having any kind of service disruptions (say, due to weather) the first thing that goes down is their tracking. So their site will continue to say "On Time, Will Be Delivered By (original date)" until the thing just doesn't show up and you complain.
So the ONE thing you need package tracking for - to find out if it's not going to be there on time - it doesn't do. It literally only tracks if everything is going perfectly. If there's a problem, it just stops updating and, hilariously, defaults to "Will be there on time."
This is because tracking doesn't update unless someone scans the package for pickup/transit/etc. If no one scans, it just keeps the original status ("Will be there on [original date]") forever. If a scan is missed or never done, tracking has no ability to update to note it.
ie, their package tracking literally only tracks packages that don't need tracking, and completely loses sight of packages that need tracking (because the recipient didn't get them). I find that fascinating.
Side note: FedEx does not offer refunds of any kind, for any reason.
Side note: FedEx does not offer refunds of any kind, for any reason.
Just to be clear: I know this is a natural disaster. If they had updated their tracking page to nothing but a graphic of a snowman giving me the finger, I'd have been 100% fine. But instead it kept telling me, "Don't worry, this package of medication will arrive on time!"
It's the equivalent to a traffic light that, when electricity goes out, just defaults to "green" in all directions. Their "deliveries not being made due to snow horror" message is "Don't worry, we'll get it there!" and only upon calling do you find out what's actually happening.
(What's happening is that FedEx is down nationwide, because their biggest hub, Memphis, is closed completely, along with many smaller ones. If you have a package out, ignore the tracking - it almost certainly is trapped in a warehouse).
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