(1) 6 years after Carol Glover's death @WMATA & @OUC_DC show, once again, they can't communicate. It took almost a half-hour before the correct assignment was sent for an injured worker inside a tunnel. DC 911 initially dispatched it as a "sick person" at the station. (more)
(2) A supervisor reported the incident at 10:16 am. Within 2 minutes it was clear this was a worker with an injured leg who couldn't walk. It wasn't dispatched by @OUC_DC until 10:28 when Ambulance 14 was sent for a "sick person" at the Fort Totten station. (more)
(3) It's unclear what new information they had, but @OUC_DC sent Engine 14 on the call at 10:30. When Engine 14 arrived at Ft. Totten they initially couldn't find a sick person at the station or anyone who knew anything about an ambulance being needed. (more)
(4) At 10:38, 22 minutes after this started, Engine 14 finally found someone at Ft. Totten who told them the patient is an injured Metro worker inside the tunnel. @dcfireems special ops chief got involved & ordered a rescue assignment which was dispatched at 10:43. (more)
(5) Luckily, this was a worker with a relatively minor injury who was finally brought out by train about an hour after being injured. Imagine if this was a worker or passenger in cardiac arrest in a tunnel & it took almost a half hour to get this right. (more)
(6) I don't know if this was an @OUC_DC or Metro ROCC problem, or both. But how can this still be happening? Why can't simple messages about an injured person be properly relayed, with the correct @dcfireems assignment dispatched? (more)
(7) What is everyone waiting for? Is it going to take another person to be killed by @WMATA and @OUC_DC's failures before this becomes a priority? Carol Glover wasn't enough? Shameful.

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More from @STATter911

20 Oct 20
(1) The discussion following today's @MetrorailSafety report about the Feb. 4 L'Enfant Plaza smoke incident was particularly interesting. Chairman Christopher Hart noticed something that caught my attention when I first reported this story. bit.ly/3ksQseM (more)
(2) @wmata's ROCC controller never said "smoke" when sending a train with passengers to do a track inspection, even though smoke was the obvious problem. Acknowledging smoke or fire would have meant stopping rail traffic & emptying the inspection train of passengers. (more)
(3) LISTEN: You'll also hear that instead of telling the various supervisors what was going on via the radio, the controller asked each one to call ROCC by phone. But again, no mention of the word "smoke". (more)
Read 11 tweets
15 Oct 20
(1) Why did it take DC 911 almost 14-minutes to dispatch @dcfireems to Friday's train decoupling on @wmata's Red Line? @OUC_DC hasn't answered that question, but the dispatch delay fits a pattern that DC's leaders have long ignored. Details here- bit.ly/2GZPxUI (more)
(2) LISTEN: @wmata confirms it notified @OUC_DC at 12:22 pm, within two minutes of learning of the decoupling. Radio traffic from @OpenMHz shows OUC didn't dispatch @dcfireems until 12:36 pm, about 14-minutes later. (more)
(3) WATCH: This dispatch delay occurred a year -- almost to the day -- after the delay & confusion following last year's Farragut West Metro Station collision. @MayorBowser still hasn't answered the question @paulcwagner asked in the days following that incident. (more)
Read 7 tweets
14 Oct 20
(1) Let's play "OUC's 395/695/295 Roulette"? The game where there are no winners. Whenever DC 911 sends a call to the 15 miles of 395/695/295, the dispatch is almost always wrong. The job of @dcfireems is to guess the real location where help is needed before someone dies.(more)
(2) LISTEN: This afternoon, a frustrated @dcfireems battalion chief was one of 5 units sent to I-295 NB at I-695 in Southeast for a crash. After 17 minutes of back & forth with the @OUC_DC dispatcher the crash was found on I-395N in Southwest. (more)
(3) So, @OUC_DC misses it by 3 miles, dispatches @dcfireems to the wrong quadrant & wrong highway & wastes 17 minutes. What's the big deal? Apparently, not much. This happens multiple times a day & no one in charge cares. (more)
Read 6 tweets
31 Jul 20
(1) A bizarre DC 911 dispatch Wednesday evening. The people in charge at @OUC_DC should be embarrassed by it. OUC sent a full box alarm for a boat fire that land units would have to travel 4 miles into Virginia to access. OUC didn't coordinate with VA jurisdictions. (more) Image
(2) LISTEN: The location was the Potomac River at Four Mile Run. Question 1 is why @OUC_DC sent 5 engines & 2 trucks for a reported boat fire in the river? It wasn't at a marina. There are no structures nearby. That alone was a bit strange, But there's much worse. (more)
(3) This part of the Potomac belongs to DC. But access to the western shore, where Four Mile Run is located, can only be reached via water or Virginia roads. The first due from @dcfireems are Engine 13 & Truck 10 from Southwest. They're 5 miles from the reported boat fire. (more) Image
Read 10 tweets
18 Jun 20
(1) 8 months & not one elected or appointed official or investigation has focused any attention on why it took 22-mins to get @dcfireems to the scene of 2 @wmata trains colliding on October 7. Today's @MetrorailSafety report confirms the timetable but has no explanation. (more) Image
(2) WATCH: When @Fox5Wagner asked @MayorBowser about the delay 5 days after the Farragut West collision occurred, this was her answer. @MurielBowser still hasn't answered that question or addressed any of the problems at @OUC_DC that contributed to the delay. (more)
(3) @charlesallen @CMCharlesAllen is in charge of oversight for @OUC_DC. In the 8 months since the collision he has not publicly asked OUC's director or anyone else about the lost 22-minutes. An outrageous response time to an emergency & he just doesn't care. (more) Image
Read 8 tweets
15 May 20
(1) It was a chaotic & mysterious noon hour at DC 911 today. We've shared many calls where @OUC_DC dispatched @dcfireems to the wrong quadrant of the city. This is the first time I'm sharing one where they sent the call first to SE, then to NE & then back to SE. (more) #FIXDC911
(2) LISTEN: Don't know if this was on @OUC_DC or @washingtongas or both, but it took 3 dispatches & almost 30 minutes & they still hadn't determined with certainty if the reported gas leak was on 12th Street SE or 12th Street NE. (more) #FIXDC911
(3) LISTEN: At the time the 12th Street mystery unfolded another mystery played out. Who dispatched Engine 24 to a roll over in the 400 bl of Oneida Street NE? @OUC_DC claims there was no such call. A battalion chief said it was a phantom call. Lots of confusion. (more) #FIXDC911
Read 6 tweets

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