One of the greatest disconnects between people writing vaccination plans and the general public, not yet really corrected by consistent public messaging:

Pharmacies are expected to be a major vaccination channel but are often not tied to the central administration locally.
This is generally for structural reasons, often as simple as "Well we have no way to get data from their systems into our systems at the moment" or "Their supply chain doesn't talk to our supply chain."
The upshot of this is, because public messaging tends to feature public health departments and their websites very heavily, those get crushed under demand, have no remaining appointments, appointments get taken in minutes, etc.

Meanwhile pharmacies comparatively underused.
This is particularly the case with "mid-tier" pharmacies in our experience; large enough to have regional or national supply chains, but not sufficiently large in the public consciousness or vaccination plan to be special-cased like Walgreens or CVS.
"So what can we do about this?"

We're working on getting information about pharmacies into the places where people actually look.

As for you, if someone close to you is looking for vaccine, try calling around mid-tier pharmacies locally. It is surprisingly and widely effective.
It disconcerts me immensely that there are strategies for accessing healthcare and some strategies are more effective than others, and we are (in absence of a market) pricing access to the vaccine in units of strategic competence.

That was a foreseeable result, unfortunately.

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More from @patio11

3 Mar
So true that I'd like to underline it for emphasis:

Nothing I ever did in my consulting career was rocket science. I wouldn't be the smartest or most diligent person working at any of my clients if I had had an employee badge there.
I was selling, very directly, "If you could staff a talented engineer on this problem, you would not have this problem. But you do have this problem. For $30k a week, you very predictably won't have this problem anymore. It costs you a truly stupid amount of money."
"But I have many talented engineers working for me."

"Cool show me the project plan which is going to rework your purchasing funnel." "VPE laughed in my face." "Do you hear me laughing? No. I am willing to do this boring scutwork. For $30k a week. For two weeks."
Read 6 tweets
2 Mar
A great line from a shoeshine shop owner, who shined 20k pairs of shoes in 3 years:

Interviewer: “Is it alright if I show the secret?”
Owner: “Of course. If [competition] tried to imitate it they’d never duplicate it.”

at about 12:30
In addition to being the right sort of way for most businesses to think about process knowledge, this is a guy who understands deeply that he’s not just selling shiny shoes, he’s selling the shine as an experience, and he’s the only one you can get exactly that experience from.
“What’s the experience?” The storefront as an outpost of refined style, the presentation of the operator, the patter about the shoeshine process itself, the “We stole our techniques from the best shoeshine artists in Japan... and now do things entirely differently”, etc.
Read 7 tweets
28 Feb
I remember 768 MB of RAM on my college computer feeling like obscene decadence.

The extra sticks were also the first important thing I ever bought from the Internet and I was unsure whether somebody was just going to take all my money and not ship the RAM.
“What were you buying back-alley dark net RAM or something?”

No that’s just what we all thought about e-commerce in the late nineties. Sure it looked like a reputable shop and everything but who could really tell on the Internet.
(We underestimate how much better the world has gotten in the last twenty years!)
Read 4 tweets
25 Feb
Day 42 of VaccinateCA.com and we've got a couple of announcements to make:

blog.vaccinateca.com/whats-next-for…

The big one: we're officially a non-profit, and have hired a small team to support getting reliable information about covid-19 vaccine availability to Californians.
Which should not overshadow the thing we do every day, which is the most important thing we do every day:

Today we called hundreds of pharmacies/etc across the state of California, asked the pharmacist on duty about how to get a covid-19 vaccine, and wrote down what they said.
Our site is now available in five languages, most recently featuring Korean, and we're working on other translations.

We are also working with distribution partners to get the data we collected in front of users wherever they are, whomever they're engaged with. More news soon.
Read 9 tweets
24 Feb
One of the interesting things about new form factors for educational content is that they don’t have to read as new form factors for educational content.
“That’s not educational content.”

During much of my twenties I avoided frying eggs because I thought “frying” belonged to the class of operations one had to have “cooking talent” to be allowed to attempt.
(There are a lot of discourses about “permission to be allowed to try”, incidentally, and bulldozing as many as possible is one of the best things the Internet has ever done.)
Read 4 tweets
24 Feb
If you know someone who might be impressionable on this score, feel free to mention “Actually, many companies are hiring during the pandemic. Many companies structurally cannot pause hiring for more than 10 weeks or so without breaking their operations.”
Many, many, many people develop impressions of the market by averaging the last three comments they heard, and if this is their algorithm, they very rarely weight those comments by e.g. perceived ability of the commenter to influence a hiring process at their employer.
I was exactly like this during university, and e.g. was quite worried about what a liberal arts professor thought about the likelihood of tech companies to hire someone with an East Asian Studies degree for an engineering job.

“Clearly an expert in this” I unironically thought.
Read 5 tweets

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