Insurance Ombudsman ( Amendment) Rules 2021 notified. Comprehensive changes to bring about transparency and facilitate timely, impartial resolution of complaints regarding deficiencies in insurance service. A short thread follows @PMOIndia @FinMinIndia #ResponsiveInsurance (1/4)
Enlargement of scope of complaints from only disputes to service deficiencies of insurers, agents, brokers and intermediaries. Ombudsman empowered to pass awards against insurance brokers #betterService #Customer Service (2/4)
Moving with the times, tech being used to improve timeliness & cost-effectiveness of process. Complaints can be made online and can be tracked on the site. (3/4)
The ombudsman selection process has been strengthened thereby increasing its independence & integrity. Selection committee to focus on consumer rights with a member with a proven track record of advancing consumer protection in insurance sector (4/4)
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