Discover and read the best of Twitter Threads about #Customer

Most recents (19)

Insurance Ombudsman ( Amendment) Rules 2021 notified. Comprehensive changes to bring about transparency and facilitate timely, impartial resolution of complaints regarding deficiencies in insurance service. A short thread follows @PMOIndia @FinMinIndia #ResponsiveInsurance (1/4)
Enlargement of scope of complaints from only disputes to service deficiencies of insurers, agents, brokers and intermediaries. Ombudsman empowered to pass awards against insurance brokers #betterService #Customer Service (2/4)
Moving with the times, tech being used to improve timeliness & cost-effectiveness of process. Complaints can be made online and can be tracked on the site. (3/4)
Read 4 tweets
Psychology in Design 🧠

A basic thread 🧵

YES, YES, We know what you are thinking, Psychology? Really? That’s what we bring for the first time a threaded story. Duh! But you never know which psychology we use behind coming up with this. Fascinating? Isn’t it?

#designtwitter
Design isn't solely what you & your customers see. It conjointly concerns what they feel & that is what inspires them to create a procurement. The association between design & psychology will subtly influence your audience and increase your sales.

#Psychology #productdesign
There’s an exact method your customers follow while reading your web site. If you observe the way they read your content and using that strategically design around it — you'll be able to encourage further interactions (and ultimately, additional sales).

#Customer #Webdesign
Read 8 tweets
Read this book at the time of #CAMS #IPO.
A brilliant read to know about the #growth trajectory of the #company & why it's only starting.

@YMehta_ @finthusiasts @nid_rockz @manurishiguptha @MadrasMobile @MarketScientist
@AnyBodyCanFly @ipo_mantra

Thread coming.👇 Image
Foreword by- Mr. Deepak Parekh, Chairman @HomeLoansByHDFC

He writes about India's #economy post #Liberalization & how #companies that have come up have one thing in common- #knowledge.

2/n
#CAMS began as a #software development & #computer education firm, moved to share registry services handling #IPO's, later became a Registrar & Transfer Agent (#RTA). It now also handles documentation requirements in #banking, #insurance & #microfinance.

3/n
Read 25 tweets
#Entrepreneur?
#Salesman?
#Customer Service Officer?
1
d fol training threads on my timeline since March, 2020 will really help u RESET.
#Customer Care Skills
#Who is an Entrepreneur?
#How To Be An Entrepreneur
#Goal Setting Strategies

@sensationalblis
@threadreaderapp "COMPILE"
2.
#Creating a Productivity Journal
#Entrepreneural Motivation.
#Think Business Not Jobs.
#Effective Communications for Entrepreneurs.
#Debts, Investments or Consumption.
#How to be indispensable @ work.
#A Basic Introduction To Customer Care.
#Entrepreneur Quotes
#What is Sales?
3.
#Dynamics of Sales.
#30 Ways to become a successful Entrepreneur
#Entrepreneurs...Post COVID-19
#Niche Marketing.
#Tunnel Vision In Marketing.

@TosinOlugbenga
Read 3 tweets
We are not going back to 2019, nor is your #marketing. The new content must come in with Intensity, empathy, emotion & innovation. A few of the #contentmarketing hacks 366pi.com #DigitalTransformation #empathy #content #MarketingDigital
Content strategy continues to be an enigma for many businesses across the globe. Does your content have a story to tell? Hallmark of a good content is the plot around it 366pi.com #marketing #DigitalTransformation #contentstrategy #marketingdigital
Content behaves more like the Knight in a game of Chess. It plans for two steps forward but moves one step sideways or even backward. What is needed to win the #contentmarketing game? 366pi.com #marketing #DigitalTransformation #Markets
Read 10 tweets
Reliance Jio is in "Technology Commodity Market". Design ripoff by JioMeet & JioChat affirms this underlying message in the market. Technology as a commodity is different from (1)(#JioMeet #JioChat #commodity #Commodities #RelianceJio #Jio #UX #Design #Market) ImageImage
Software as a commodity. White-label apps, framework & platform were in the market since a long time that are the example of Software as a commodity. Commodity trading is one of the oldest practice. Traditional companies environment are well equipped with (2)(#trading)
commodity legalities, so as India Trade & Legal Ecosystem. Reliance Jio have turn the table in their favor from bureaucracy, regulatory & legal perspective. It could also be possible that (3)(#trade #legal #bureaucracy #regulatory)
Read 32 tweets
Thread: For a good couple of years now, I have heard @makemytrip stories through #youtube videos, have admired the progress, and got inspired. Today had a privilege to listen to #MakeMyTrip Founder @DeepKalra at @headspin_io #Automation #Hackathon wrap. (1/N)
Trying to list down a few things which I could capture from all the wisdom which was flowing and ones which I will probably remember for a long time.

1. People (#customer) have to come back for a reason. Make sure to give them that. (2/N)
2. Sales were saying go back to the #Corporate job but the heart was saying "Too Early to Give up".

3. Customer Retention is the most important thing.

4. On #UX: I (Customer) am going to give you 5 minutes of my life to you. You have that much time to grab the eyeballs. (3/N)
Read 12 tweets
#AprilOfMarketingTips
#25DaysToGo

You Can't Create Desire In Your Target Customer.

I saw an ad for skill acquisition last week, and it read, "Why not use the money you spend on clubbing and eating to get a skill that will help you."

Not quoting, but very similar.
👇🏾
This is a wrong move because it doesn't understand marketing. See this:

Your target customer may ordinarily like clubbing and eating.

You can't create a new desire for skills but you can stir up a desire already resident in them.

"The Desire To Have Fun"
If they make money..
from their skills, they will be able to have fun.

Another desire may be "The Desire To Feel Among"

If they imbibe skills, people will respect them and seek their approval.

So..

You can't create desire in people; you can only channel already existing desires to your product.
Read 4 tweets
A thought strikes me browsing through the never ending online catalog of Apparel, that Apparel shopping is so much different than other type of shopping. Wouldn't it be great to swipe right & left like Tinder to be selective for first few minutes that will filter through the
catalog incrementally (ai) in real time. In the real world this is called window shopping!
Bombarding with XXXX numbers of items and tons of filters in the catalog is a complete disgrace to Hick's Law.

#retail #ecommerce #apparel #fashion #sales #brand #userresearch
Read 6 tweets
Anything that grows have lifecycles & so must ur #startup, there are many things that influence growth, in relation to ur startup there are 6 specific stages as you develop, time spent in each stage will be different for every startup, -complete each stage b4 moving to the next
It really matters to know your present start-up stage. “Knowing where you are in your journey will help you manage your time and resources efficiently,” - Rahul Varshneya
Stage 1: Concept and Research - we all have that million dollar idea but you need to write it down and find out more information, maybe your innovative idea has already been implemented or is it even what the market wants? Do you have potential customers? #startupnotes
Read 9 tweets
Number of IoT devices are increasing in our surrounding. Frequency of Error, malfunctioning & breakdown increasing. Customers & Users spending more time looking for resolutions in support forum of these devices. Customer's stress fourfold.
Artificial Intelligence needs
to convert instructions written in plain English to patches as shown in the following image.
It will keep the personal worries away and motivate people to manage multiple IoT devices improving consumerism in the Ecosystem.

medium.com/@rat9/smart-su…
#helpdesk #support #customercare
Read 3 tweets
How to Use Features vs Benefits to Generate More Sales

#Thread

1<
Product descriptions will make or break whether or not a customer wants to buy from you.

It’s very common for businesses to write boring and generic descriptions without realizing their importance.
2<
This results in missing out on #sales

But, if you take your time to write powerful product descriptions, you can look forward to a better #Conversion rate
3<
What are #product features?
Product features are factual pieces of information about what you sell. Think sizing, color, fabric, or dimensions.

These are the details that make up a #product, and sure, they have to be stated.
Read 10 tweets
Data is like Drug for the Leadership Team. Once Data Driven Decision making becomes a habit, it gets difficult to take decision based on intuition. But expansion in data starved new territory needs leap of faith.

#data #popmusic #iPhone #rural #startup #coach #Analytics #funding
A classic example is Steve Ballmer justify his statement based on the #Marketing #Data collected from Motorola phone's sales and #customer response, whereas #iPhone was exploring bold new territory with no data available for a keyboard less #phone.
Read 3 tweets
It’s #Monday, I’m boozing it up at a 4 seat bar, the #barkeep is a long pourer, and I’m all fucking set if I get something stuck between my teeth.👇🙃 #RandomThoughts #drinking #OutAndAbout
Shooting the shit with a friend, she’s proud to be doing well with her plants - unusual for her.

The key was a #video explaining the benefits of pruning.

She needs REASONS. She got them.

Apparently, pruning in a particular manner stimulates growth hormones.
#RandomThoughts
Of course, this led to me initiating a discussion about the #movie I just watched on Hulu, called “The German Doctor.”

The main character was Josef Mengele. #ThisHappened

People, this is why I’m known in my circles as “The Black Hole Of Conversation.” SMTH
#RandomThoughts
Read 239 tweets
Good to see a Brand Correlating "Product Ecosystem Saturation" with "Customer Maturity & transforming Expectation" to recognize the need for change in Pre-Crisis Phase. wsj.com/articles/insid…
Similarly it is very Important
to correlate "Customer Ecosystem Feedback Saturation" with "Employee L&D" by Service Companies, to allocate well calculated yearly Budget for Change Management, Interpersonal collaboration, Workplace Architecture, best done by Corporate HR to keep the company Agile.
Read 3 tweets
A #data informed look at how the #human experience of #lawyering has changed over time.

Just as #clients need better #value propositions, #law firms need better business models. Meaningful #legal #transformation will occur where the two intersect.

legalevolution.org/2019/02/pay-ho…
H/T to @augierakow @robsaccone for the post #inspirelegal 🤓 email chain that #inspired this tweetable.

(Bc I’m a tweetable factory. 🤷🏻‍♀️)
Another reaction to this @wihender post: we NEED to deal with #automation anxiety in #legal.

Legacy models of law practice aren’t built for the pace of #business and volume of #information of the #digital age.

More #hours from more #lawyers can’t be the default answer.
Read 12 tweets
Is there a #Banking #Chatbot to answer the following frequently asked questions? #CX #helpdesk #CustomerSupport #Insurance #Finance #Loan #mortgage #UserExperience #UX #Startup

Number of free ATM Transaction in a Month
Charge per ATM Transaction after the free limit is over
Maximum limit of ATM Transaction in a Day
Maximum limit of Cash Withdrawal in a Day
Maximum limit of Cash Withdrawal from the ATM in one Transaction
NEFT Transaction Charges
IMPS Transaction Charges
RTGS Transaction Charges
NEFT adding New Beneficiary Time
IMPS adding New Beneficiary Time
RTGS adding New Beneficiary Time
Maximum Transaction limit for first 24 hours
Maximum Transaction limit after 24 hours
New Checkbook issue Charges

#Zendesk #freshdesk #GrooveHQ #happyfox #Salesforce #CustomerExperience #CoreBanking #AI #Forum
Read 5 tweets
Let's discuss this thread in this week's #GEMChats for #entrepreneurs. What are some common mistakes that #startups, especially #fashion startups make that makes them less viable?
Let's breakdown the mistakes into sections of a business. These sections can take form within the Operational, Connectivity and Knowledge aspect of the #startup business. #entrepreneurship #womenentrepreneur

So let's discuss this. Feel free to mention us and let's talk!
Firstly, Knowledge.

Studies have found that 3 out of 4 #startups fail. Wall Street Journal (@WSJ) reported that fashion is one of the most difficult industries.

The lack of knowledge prior to starting and while running a #fashion startup can be a costly mistake.
Read 13 tweets
Dear #ISP and #internet & #tech companies.

Now that the #netneutrality vote has happened, here are my rules as a #consumer and #Customer that I will use to decide who gets my dollar bills.

(thread)
1>$ I will be subscribing to the services and providers who voluntarily maintain the closest model of #netneutrality.

If @Comcast starts charging for prioritized services, I will not only opt for the cheapest and most basic plan possible...
2>$ ...I will move to any other #ISP that maintains fair and open access. I will move to a new neighborhood if I must.

I can go back to cellular or satellite internet, or 1995-style #dialup if it means supporting fair and open access providers. 96kb #ISDN? I'm lovin it.
Read 16 tweets

Related hashtags

Did Thread Reader help you today?

Support us! We are indie developers!


This site is made by just two indie developers on a laptop doing marketing, support and development! Read more about the story.

Become a Premium Member ($3.00/month or $30.00/year) and get exclusive features!

Become Premium

Too expensive? Make a small donation by buying us coffee ($5) or help with server cost ($10)

Donate via Paypal Become our Patreon

Thank you for your support!