Hiten Shah Profile picture
15 Mar, 4 tweets, 2 min read
Start new products and features with the ultimate customer experience in mind.

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More from @hnshah

13 Feb
Timing is everything at a startup.
I say this based on my personal experiences starting businesses and talking to countless founders.
What looks like luck is often explainable by timing.
Read 10 tweets
2 Nov 20
If you can set aside your opinion about what Facebook is today and watch this interview you’ll see an example of a founder with a growth mindset. In particular, @finkd’s comments at the end about focusing intensely on customer experience are instructive.
Strategy is critical at the earliest stages of a business. The three tasks that @joulee recommends to do more of describes exactly what an early stage startup team should be doing to be strategic. medium.com/the-year-of-th…

Also, her book on management is 🔥 amzn.to/2PRwCyW
Working on a SaaS business? Avoiding the 🐘 in the room? The P word? Pricing. This is your savior: @Patticus and @lennysan teamed up to create this step-by-step paint-by-numbers how to guide to put an end to all those pricing fears and debates. Forever. lennyrachitsky.com/p/saas-pricing…
Read 9 tweets
1 Nov 20
This is a never ending thread of the very best online content and resources for early stage startups.

Relevant for both self-funded/bootstrapped and venture backed pre-seed/seed stage companies.
The blog posts from 2008 on @ericries’ blog are a must-read for startup founders. They describe the basics for building online businesses. Timeless and useful content, regardless of your opinion about lean startup. startuplessonslearned.com/2008/
This video on “How to Operate” by @rabois should be required for every startup founder to watch and internalize. Especially useful for founders who are new to management.
Read 14 tweets
20 May 20
Building a product means saying no to your own desires and prioritizing customer needs instead.
Even if you are the customer of your product, you won’t get too far if you just build for yourself.

Always make sure that customer needs come first.

If you don’t know what they need, go find out. If you talked to them and still don’t know, ask different questions.
When you don’t know what customers need, you’ll likely end up building the wrong thing.

If you prefer to build, then build fast and get something (anything!) in people’s hands.

Then, find out everything you possibly can about what they really think. What they love and hate.
Read 4 tweets
26 Apr 20
Future of work question:

Is remote work going to eat the office?
Before shelter in place, I spoke to a few marketers at fast growing startups who had an office.

Every single one of them told me that they leave the office to write content.

Their offices were full of distractions and unavoidable noise.
Before shelter in place, I talked to a bunch of managers across product, marketing and sales.

They all said that their one-on-ones were walking meetings.

Some of them emailed me telling me they still do walking meetings while everyone is working from home. Voice-only.
Read 4 tweets
18 Aug 19
Startup life can be summed up in three steps:

1. Find problem
2. Fix problem
3. Go back to step 1

Works for every thing you need to do in a startup.

Growth is determined by a combination of how fast you can go through the steps successfully and how long you can keep at it.
Finding the right problem to solve starts with understanding your customers.

Nobody says I wish I talked to less customers.

There aren’t any hacks or shortcuts to this.

Go talk to your customers.
Fixing problems in a startup isn’t usually straightforward.

You don’t have time, money or people to throw at the problem.

You have to go deep, dig for the details and think very creatively about solutions.

Then experiment like there is no tomorrow.
Read 7 tweets

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