In the last 12 months I've spoken to 2,000+ companies about remote work

Here are their biggest concerns and how they are overcoming them

[ a thread ] ๐Ÿ’ป๐Ÿ ๐ŸŒ
๐Ÿ˜ด Burnout: Having seen the effects that lockdown enforced work from home has had on people, companies biggest concern is their teams burning out

Many are implementing wellness days where their teams get a unplanned day off once every 2 months
๐ŸŽณ Collaboration: Not being able to get around a whiteboard is something companies are concerned about

Many are using tools like @mural to overcome this and finding they can do much of what they did in the office there
๐Ÿ—ฃ Communication: Verbal and written culture changes how organizations function

By shifting from a spoken to a written culture they can become more inclusive and ensure knowledge is retained inside a company rather than being lost when people leave
๐Ÿ‘ Human Connection: โ€˜We are social animals and need social interactionโ€™ is a frequent criticism of remote work

Companies are finding out that remote teams can actually have closer relationships with colleagues

They also get more time with friend and family
๐Ÿฆ„ Young People: Living in shared accommodation in an expensive city means junior employees often donโ€™t have space to work at home

This is not an issue with remote work necessarily, instead itโ€™s a challenge of having to live close enough to commute to an office daily
๐Ÿƒโ€โ™‚๏ธ Losing Talent: We have spoken to a lot of companies who think workers will leave more frequently if they are remote as itโ€™s easier to do so

In reality, companies that are remote see remote workers staying for longer because they built the lifestyle they want
โš–๏ธ Gender Inequality: Woman being forced out the workforce during Covid is an unacceptable problem

Many companies have done a terrible job of addressing this

Some are only starting to react
๐Ÿšช Accessibility: It turns out the office is a difficult place for a lot of people to work from

Remote work should enable organizations to be more inclusive, accessible and diverse but it wonโ€™t just happen

Companies need to design their organization or things could end up worse
๐Ÿ˜ค Motivation: Trusting professionals to do their job without constant surveillance by management is still a concern inside some companies

The pandemic has shown that remote work works and remote workers deliver incredible results
๐Ÿšจ Distraction: Companies were worried that workers wouldnโ€™t get their work done from home as there are so many other things people can do

Now theyโ€™ve seen how much more work gets done, theyโ€™ve realized how destructive office are for productivity
๐Ÿ’ฅ Culture Destruction: Many companies worry that remote work destroys their culture

Most have found that it doesnโ€™t get destroyed it simply changes and must be more purposefully maintained than in an office
๐Ÿ€ Serendipity: Water cooler chat is often used to illustrate the importance of luck in solving organizational challenges

Instead, companies have recognised that trusting problems to luck is dangerous

Creating โ€˜collisionsโ€™ between different people is now a focus
๐Ÿค• Injuries at Home: Companies are incredibly scared about people getting injured while working from home

Many of them are moving to provide the same equipment workers had in the office to avoid this

Those who donโ€™t will be sued when injuries happen
๐Ÿ‘ฉโ€โš–๏ธ Compliance: Remote work has the potential to cause major legal issues for companies

Most will only allow their team to work remotely in places where they have a legal entity in order to avoid tax & legal issues around operating
๐Ÿ˜ž Isolation: People worry about individuals not having enough time with other humans

This is a challenge caused by Covid enforced WFH with lockdowns rather than remote

Remote work is typically less isolating than working in an office
๐Ÿšง Boundaries: Splitting work and home life while working from home during a pandemic is almost impossible

The best way people have managed it is by creating rituals to split them

E.g. some put shoes on to signal the start of the workday and take them off to end it
๐Ÿค˜ Time Together: Working remotely does not mean never getting together in person

Every company is thinking about the frequency they need to come together physically in order to operate effectively as a team
๐Ÿ” Security: People accessing sensitive data in unsecured locations via machines and internet connections that are not protected is a major issue

Many are addressing this by ensuring the right settings are installed and the right hardware used
๐Ÿ’ป IT Equipment: Most people began with the pandemic with just a laptop at home

They quickly realized having the right peripherals and equipment were critical to productivity

This is a very difficult challenge to overcome with people dispersed
๐Ÿ‘จโ€๐Ÿซ Training: Developing programmes for employees is a massive issue the largest orgs face

They were unprepared for this and had to act quickly. Many developed incredible virtual programmes on the fly

Training is now better than it has ever been inside many companies
๐Ÿ“ˆ Career Advancement: Junior employees not spending time with managers is viewed as a potential challenge of remote

Instead, itโ€™s an opportunity most companies have taken to define paths of progression more formally rather than by who you drink with in the pub after work
โœˆ๏ธ Onboarding: Getting stuff to remote workers is hard. Fixing is when it break is a nightmare. Getting it back when people leave is almost impossible

Every company we talk to is looking for ways to resolve this easily
Why do so many companies talk to me about remote work?

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More from @chris_herd

12 Mar
1 year ago today the world changed. Offices locked down & people finally realized how serious Covid was

I've spoken to 2,000+ companies about their plans for hybrid and remote work since then

A few predictions on what will happen in the next 3 years

[ a thread ] ๐Ÿ’ป๐Ÿ ๐ŸŒ
๐ŸŽข Hybrid Working: 24 in 25 people want to work remotely at least part-time going forward

Companies will slash commercial office space by 50-70%

The will allow every worker to work from home 2-4 days a week, and come into the office 1-2 days a week
๐Ÿšœ Rural Living: People will move to smaller cities and rural areas, have a lower cost of living & higher quality of life

These regions must innovate quickly to attract that wealth. Better schools, faster internet connections are a must
Read 23 tweets
10 Mar
Some people donโ€™t think a lot of people want to work remotely - so lets do a survey in public!

Do you want to work remotely โ€“ at least part time โ€“ going forward?
Do you ever want to work in an office full-time again?
How often to you want to work remotely?
Read 22 tweets
8 Mar
Sometime this week the number of companies who signed up to learn more about will pass 10,000

It's almost 12 months to the day since lockdowns began and remote work accelerated 10yrs into the future

This is still day 1 of remote work

[ a thread ] ๐Ÿ’ป๐Ÿ ๐ŸŒ
๐Ÿš” The Remote Work Dilemma: Any company that isn't as remote as it's biggest competitor will perish

9 in 10 people don't want to work in an office again full-time

Any company who doesn't let their team work remotely as much as they want it will lose them to their competitors
๐Ÿ›eCommerce Similarities: In the same way eCommerce continues to destroy companies that refuse to embrace it, remote work will destroy office-first companies

Amazon began with books before expanding horizontally

Remote work started with tech and is now expanding
Read 14 tweets
8 Mar
I did 2 polls over the last week:

49,000 responses to one on Linkedin
3,000 responses to the other on Twitter

- 8 in 10 people want to work remotely majority of time
- 1 in 25 people want to work in an office full-time
- 1 in 3 people want to work remotely full-time
The most interesting thing is that as I continue to poll with these questions the number of people who want remote most of the time and all the time grows
eCommerce crushed stores

remote work crushes offices

For exactly the same reasons
Read 4 tweets
1 Mar
Let me make 1 thing clear, and I cannot stress this enough:

Any company that forces everyone back to the office full-time will not make it through this decade
Office work & culture extracted a massive toll on quality of life as commutes elongated, time in the office extended, and time for the things and people we care about most dropped

Remote work is not about the future of work

Remote work is a bridge to a higher quality of life
What people need after a global pandemic isn't an office

People need human contact but is that from colleagues or do you want to hug your parents?

Is that in meetings or do you want to eat dinner with friends?

Is that at the water cooler or travelling and seeing the world?
Read 31 tweets
26 Feb
I've spoken to 2,000+ people about remote work in the last 12 months

A few predictions of what is likely to emerge before 2030

[ a thread ] ๐Ÿ’ป๐Ÿ ๐ŸŒ
๐ŸMandatory Breaks: 'Wellness days' become regular breaks enforced without prior warning they're about to occur

1 day every 2 months on top of regular holidays where a minimum number of days off are set & expected to be taken
๐ŸšœRural Living: A lot of people will move to smaller cities, have a lower cost of living & higher quality of life

These regions must innovate quickly to attract that wealth. Better schools, faster internet connections are a must
Read 22 tweets

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