I was naïve and silly when I caught Honduran President @JuanOrlandoH red-handed. I thought I'd hand it over, the right teams would take care of it, and I could get back to my actual job.
Instead, it was the beginning of a Sisyphean 2-year struggle (1/6)
theguardian.com/technology/202…
FB wasn't too surprised at the revelation. When I presented the situation to public policy leaders in 2018, one of them explained that he'd already been told socially by Hernandez's political consultants that they used troll farms.

That should have been my first red flag. (2/6)
But to me this was shocking. I was only half a year into a low-level DS job. I spoke no Spanish, had never visited Latin America, knew nothing about who this Juan Orlando Hernandez chap was until I Googled him.

I still caught him red-handed. He didn't care to hide. (3/6)
FB tells you that the job is hard, that cases take time to understand.

But there's so much obvious low-hanging fruit. Their caution and indefinite delays slowly become indistinguishable from obstruction. The filibuster is a legislative tool for a reason, after all. (4/6)
The idea of FB publicizing takedowns is to embarrass those responsible.

In 2019, JOH used soldiers to shoot protesters after police refused. This year, a U.S. court sentenced his brother to life for helping him traffic drugs.

This is a man incapable of embarrassment. (5/6)
I'm just a silly American girl. The most I know how to say in Spanish is "Estoy acariciando al gato." I'd much rather stay home and pet my cats, rather than walking into the lion's den like this.
But even I can say #fuerajoh (6/6)

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More from @szhang_ds

13 Apr
I was only 28 when I discovered the Azerbaijani network. I spoke no Azeri, had never been within a thousand miles of the country, and didn't know who Ilham Aliyev was without Google.

The Azeri government was still incompetent enough to be caught.

theguardian.com/technology/202…
I do want to highlight Facebook's response

Facebook PR implies that I'm lying - but can't find any mistakes with my details. They left the recidivists to return for months, but did a takedown as soon as it entered the press.

Yet more proof that FB prioritizes PR over integrity.
To any Azeri readers,

I can only imagine how saddening this must be for you. Not only does your government manipulate and harass you, they were utterly incompetent at it as well.

Even a small child knows to hide when they act badly. Aliyev must have been too spoiled to learn.
Read 8 tweets
12 Apr
Facebook has many slogans. Employees were taught to #BeOpen, to #FocusOnImpact and #BuildSocialValue. We were told that #NothingAtFacebookIsSomeoneElsesProblem and asked #WhatWouldYouDoIfYouWerentAfraid.

I finally put all these into practice today. (1/8)

theguardian.com/technology/202…
Of course, Facebook would never congratulate me for doing so. But at the end of the day, each company only believes in its slogans up to the point of self-interest.
I joined FB because I'd naively hoped to fix the company from within. I am coming forward, because I failed. (2/8)
Please do not harass or single out any employees in the narratives just published. I am not looking for firings or scapegoats.
But the most insidious aspect of broken systems is the way they ensnare ordinary individuals into complicity. The problems w/ FB go up to the top. (3/8)
Read 10 tweets

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