@StrongpointRich @jasoncoxnc @girdley @WilsonCompanies Thanks Rich.

Sounds like you want to go through a 3
Part step to get ready for the next steps.

Process is not only systems and standards, but about reducing risk and isssues. In other words, you don’t want it feeling like it’s duct taped together and might fall apart in 🚀
@StrongpointRich @jasoncoxnc @girdley @WilsonCompanies 1. Is called process mapping. This writing down what you do now, who does it, how they do it, how long it takes, and what needs to be o be done first (dependencies).

This is a pain because no progress is made, but you have to start somewhere.

This also sets up 2
@StrongpointRich @jasoncoxnc @girdley @WilsonCompanies 2. Optimize

Based on dependencies, possible parallel work, cost structures and capabilities, and a few you other things, you combine steps, eliminate, outsource, and re order them.

“What’s the best way to do this with 100x more volume, without making a mistake?”
@StrongpointRich @jasoncoxnc @girdley @WilsonCompanies 3. Document.

The entire new process should be documented in a structure that makes it easy to find, and usable by those who don’t know the system process or the resources that you used to carry it out. Do you want somebody off the street to be able to do it first time.
@StrongpointRich @jasoncoxnc @girdley @WilsonCompanies I don’t have much publicly available on process mapping and optimizing, but here are a few things to get you started.
@StrongpointRich @jasoncoxnc @girdley @WilsonCompanies Finally, this is all extremely powerful when it’s built on a platform that creates a really flexible operation.

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More from @joshuamschultz

16 Apr
4 things you MUST get right to really scale a business.

There are more, these 4 are extremely important.
1 People

You need to get the right people, working on the right things, with the right tools, incentivized in the right way.
2. Strategy

You must have the correct strategy, one that you can execute and which utilizes your strengths and capabilities while protecting your weakness. You have to develop and play a strategy that is unique to you.
Read 5 tweets
5 Apr
SMED is a variation of a technique that can cut days and hours from long processes.

Small businesses don't have extra time.

So running lean is a must.

SMED carries some very important lessons used by businesses to reduce times by 90%+

A history, and lesson breakdown:
Ideas around reducing process time came of age during the industrial revolution when manufacturers were standardizing and measuring.

Frederick Taylor was the first to document his ideas in 1911.

Motion Studies were also made popular at this time.
In 1915, Henry Ford's factories were experimenting with reducing a specific process, die setup.

It could take 8 - 48 hours at a time to switch a die in a stamping machine.

They published some of their ideas in 1915
Read 34 tweets
1 Apr
Turning Expenses into Revenues (Part 2)

I shared how new capabilities can be used to generate revenue in new markets here:



But this isn't the only way. Not everything is a capability to be sold.

Here are more ideas...
There are many expenses that aren't capabilities, but things you can't escape as a part of doing business.

If systems are created to process the output or waste of these processes, sometimes you can mitigate costs or even turn them into a profit.

For example:
1. We got a lot of boxes, so we starting bailing the cardboard and selling it.
Read 7 tweets
1 Apr
Turning expenses into revenue is a great way to

1. lower costs and raise margins
2. expand the business
3. develop capabilities
4. grow market share

Here is how it works....
There is a great cycle that really led my supply chain companies for over 10 years

- next level of customer requires service which requires new investment
- new investment increases our capabilities
- new capabilities allow us to capture new types of customers
- repeat
The problem with this cycle is the investment needed. This can often be quite high for a small business.

Here is a way to handle that...
Read 13 tweets
30 Mar
You can't be all things to all people.

This shows up in business models and strategy all the time.

Trying to get all customers who might buy your product is a sure way to get almost none of them.

Starting with customer motives can help isolate a winning strategy
If the customer you want to serve has many options, doesn't care about quality, and has the means to acquire market information (know all prices), you are serving a cost-focused customer

This means...
... your marketing is focused on how you are cheaper than elsewhere.

Your operational strategy is to run as lean as possible.

Your sourcing and procurement are looking for consolidation and discounts wherever possible.
Read 10 tweets
29 Mar
Survival in small business is about adapting.

Feedback is essential for knowing what you may need to change.

One of the key aspects to my small biz operating system is implementing mechanisms to

- collect
- analyze
- act on

feedback from

- customers
- suppliers
- employees
Customer feedback can be elicited from:
- emails
- phone conversations
- interactions
- surveys
- submissions/requests

These help you know how the market is shifting, new needs, possible future strategies.
Supplier feedback can be elicited from:
- quality issues
- root cause meetings
- emails
- site visits
- audits
- surveys

These help you can better utilize your supply base, help them make more money/margin, collaborate, reduce errors, & create a better partnership
Read 7 tweets

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