Since @lumaenergypr took over the transmission and distribution responsibilities from Puerto Rico electric power authority, on Monday, I’ve been monitoring the outage map this week.
•Tuesday there were 1,246 outages reported.
•As of now there are 614.
•Tuesday there were 1,246 outages reported.
•As of now there are 614.
The outage map is publicly available online miluma.lumapr.com/outages/outage…
I will say: the Luma website is slow and intermittent. Sometimes it’s off-line. 30 seconds later it’s online.
There IS a problem with people not being able to report outages. I asked why is there a problem. The answer is 2 pronged: there’s an infrastructure issue that they are working to fix with the website and mobile, and second, the volume of traffic has overwhelmed the system.
Luma has confirmed that the woman in charge of overseeing all the customer service centers on the island does not speak Spanish. Some employees of LUMA who don’t speak Spanish have signed up for classes to learn how to speak the language, according to a company spokeswoman.
https://twitter.com/matissedd/status/1399846315568291845
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