Thread by @DavidBegnaud

.@lumaenergypr has a "communications crisis."
That's what Fermin Fontanes, who leads the oversight of Luma's contract with Puerto Rico govt, told me tonight.
Fontanes, who's executive director of @alianzaspr, said today that Luma suffered another cyber attack over the weekend.

Luma did not disclose this publicly, but they did notify Fontanes because of his oversight of Luma and the contract. Fontanes said Saturday's attack blocked customers from entering the site to register and make complaints.

Fontanes claims it was expensive attack; a concerted effort to target the LUMA system.
Saturday's attack was the 2nd cyber attack Luma suffered in a week, Fontanes said. Last Thursday there was a "Distributed Denial of Service" that would kick customers off the website and app.

For the record: I was first notified of the Distributed Denial of Service Attack, last Thursday, while interviewing Stensby. bit.ly/3iHiDZG
Shortly thereafter the company did put out a press release to notify people of what happened.

The FBI has been notified of both attacks suffered by Luma & is investigating.
Regarding the company's communications crisis, as Fontanes put it, he says it's unacceptable that @lumaenergypr has not reacted with the speed they should have."

Fontanes went on to say: the people of Puerto Rico need to know that these issues are occurring because it's key for the people of Puerto Rico to know what's going on. They need to communicate more efficiently..."

"...the people of Puerto Rico are accustomed to knowing this information immediately. Luma should explain what the problem is and how long it's going to take to fix it."

There have also been unanswered questions about whether Luma works on weekends. A spokesperson for the company said today: yes, we work 24 hours a day. Fermin Fontanes confirmed that Luma does in fact work weekends.