This was difficult to discuss for many reasons @wilsonstsurgery & occurred when highlighting pressures on primary care.
The #GPcrisis is ongoing & worsening. We can’t normalise abuse of GPs & receptionists. 1/7
No matter what the frustrations are, we are ultimately here to help patients. To be abused makes a hard job even more difficult.
The experiences of so many surgeries and it’s many staff simply cannot continue to be ignored.
2/7
The pressure on primary care staff is due to many reasons including:
➡️ Chronic under-resourcing and poor staffing of primary care
➡️ Later presentations of pts with worsening conditions
➡️ Secondary care delays resulting in primary care holding increasingly complex pts
3/7
GPs have, during the pandemic:
✅ Remained open throughout
✅ Provided face to face appointments when clinically appropriate
✅ Set up & run community covid clinics to help prevent overload of secondary care
✅ Provided vaccination for >70% for all those vaccinated
4/7
What we need:
❌Removal of pointless and antagonistic SOPs
🛑Abuse to stop
👂🏼For frontline staff to be heard
⏹ Stop non-essential activity so we can focus on what we need to i.e. patient care
❤️Kindness and patience