Just a great (and timely) article from @sophiaharrisCBC. I am in this boat as well. Had a flight, @WestJet canceled, offered me a replacement flight on a day when I had to work. Refused to refund me, gave me an expiring coupon instead.
cbc.ca/news/business/…
cbc.ca/news/business/…
Glad to see these people in the article got their money back. Maybe @sophiaharrisCBC can do a follow up with the thousands of other customers.
It shouldn't be up to her. The @CTA_gc should be all over this.
It shouldn't be up to her. The @CTA_gc should be all over this.
Keeping people's money for a @Westjet canceled flight violates the tariff (read:contract) as well as the Air Passenger Protection Regulations.
When you buy an airline ticket you are entering into a contract. Written by and heavily in favor of the airline.
When you buy an airline ticket you are entering into a contract. Written by and heavily in favor of the airline.
That is one of the reasons why we have the @CTA_gc. To rule on whether @WestJet is violating their tariff or the APPR. Unfortunately, the @CTA_gc seems to be overwhelmed with pandemic stuff.
Honestly, big picture: @WestJet is owned by Onex, which currently has more money than God. And, I swear it has cost @Westjet more money to talk to me than to pay me back. Go figure.
To quote from the APPR of the @CTA_gc website:
"Airlines are required to pay passengers compensation for flight delays or cancellations that are in their control and not related to safety."
Really?
"Airlines are required to pay passengers compensation for flight delays or cancellations that are in their control and not related to safety."
Really?
And the hits keep coming:
"Airlines have to offer passengers this compensation in monetary form. They can also offer passengers alternative forms of compensation (e.g., vouchers or rebates), but passengers always have the right to select what they prefer."
"Airlines have to offer passengers this compensation in monetary form. They can also offer passengers alternative forms of compensation (e.g., vouchers or rebates), but passengers always have the right to select what they prefer."
They have given me an alternate form of compensation. I want cash. They know they are required to give me cash. @CTA_gc ?
And further, from the APPR:
"For disruptions other than those outside the airline's control, a passenger would be entitled to a refund instead of rebooking, if: the arrangements offered do not meet their travel needs;"
"For disruptions other than those outside the airline's control, a passenger would be entitled to a refund instead of rebooking, if: the arrangements offered do not meet their travel needs;"
From Rule 90 of the @Westjet tariff (you know, your official contract): "iii. In the event of a schedule change, the Guest is entitled to a full refund to the original form of payment or accept to be booked on the next available WestJet flight"
That is "or" as in up to me.
That is "or" as in up to me.
Mark my words this will be a big business story as this unfolds over the next year.
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