My thoughts on the big E word - Empathy.

(A thread πŸ‘‡)
Empathy isn't just something that you practice in your personal life.

The idea of putting yourself in someone else's shoes and looking at a situation from their perspective can be applied to all areas of life - personal & professional.
Designing products & experiences with a user-centric approach is practising empathy.
Selling a product that will improve the lives of the consumer is practising empathy.
Going out of your way and helping your co-workers is (a very literal way of) practising empathy.
So, get out of your own damn head and try to integrate empathy into all interactions of your life.
Practising empathy won't just help you to become a better person.

It will help you become a better marketer, designer, coder and most importantly...

A better leader.
Let me know your thoughts on this thread; I would love to discuss more about empathy!
P.S. I define leadership in the way @simonsinek does it.

"Leadership isn't a rank, leadership is a choice; it's the choice to look after the people to the left of us & the people to the right of us."

I hold this quote to my heart whenever I am working with anyone on anything.

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More from @ohhhhhhhthatguy

13 Jul
Reading about #ZomatoIPO surprised me by how perfectly Zomato fits in the Amazon Flywheel that Jeff Bezos infamously drew on a napkin in 2001.

A threadπŸ§΅πŸ‘‡ (1/10) ImageImage
Sometimes referred to as the "Virtuous Cycle," this diagram explains that success starts with customer experience.

A good customer experience will attract more customers.

More customers will bring more 3rd party sellers. More sellers give more offerings to customers. (2/10)
This process will create a positive cycle that will provide growth, ultimately lowering the price of products and boosting innovation.

So, how does well does Zomato fit into this flywheel?

Let's start with Customer Experience. (3/10)
Read 10 tweets

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