(1) DC 911/311 is being audited by @ODCA_DC. The remarkable email I published today from @OUC_DC's interim director Cleo Subido does some of the heavy lifting for the auditor. For the first time, the veil is lifted & we see what's really going inside OUC. (more) 
(2) The email clearly shows, despite comments to the contrary from @MayorBowser's administration, that @OUC_DC has long been in crisis. It finally has a leader--at least for now--willing to get to the root causes of why DC 911 has performed so poorly for so long. (more)
(3) I've long reported the symptoms of OUC's ailment--delayed & inaccurate dispatching, failure to answer radios, poor knowledge of DC's geography, difficulty relaying emergency info. But Cleo Subido is the first to diagnose the disease & create a real treatment plan. (more)
(4) No one should expect Subido--or any other director brought in--to be able to stop the symptoms that translate to poor service to the public without addressing the root causes outlined in the email. It would be an impossible task. (more)
(5) Subido's plan is basic & nothing radical. @OUC_DC's employees must: show up for work, work the entire shift DC pays them for, follow orders, use the chain of command, have a clear understanding that they're there to serve the public & not themselves. (more)
(6) Subido's email has likely pissed-off some people. When the shock wears off I hope everyone realizes this is a key inflection point. Dr. Subido has written a prescription. It's one that can cure what ails DC 911. Will DC's leaders get it filled or toss it in the trash? (more)
(7) Here's Part 1 of my story on the email to the staff at @OUC_DC -- statter911.com/2021/07/18/exc…
(8) And here's Part 2 -- statter911.com/2021/07/18/exc…
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