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23 Jul, 4 tweets, 3 min read
(1) UPDATE: @SafeDC has now issued a statement where he provides support for @OUC_DC's Cleo Subido. It took a while to get here (I'll explain). But despite calling her "Director", Subido is still "Interim Director" with no answer on when or if she will be nominated. (more) Image
(2) I reached out to @SafeDC Tuesday when I saw no support for Subido mentioned in a Monday statement about her blunt & tough email to staff on serious 911 issues. In Wednesday's response every question was answered except the first, about his support for Subido. (more) ImageImage
(3) When I tweeted this about the 2nd statement with no Subido love on Thursday, I received an 11:30 am call from Communications Director Olivia Walton Dedner. She apologized & said the failure to answer was her oversight & not to read anything into it.
(4) A day later we now learn the Bowser Administration has support for "Director Subido and agency staff." By all accounts I'm getting, Cleo Subido is the 1st in a long time to make real efforts to change the status quo at @OUC_DC. She needs the support of all. Image

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More from @STATter911

Dave Statter Profile picture
23 Jul
(1) DC VIOLENCE -- IMPORTANT!!: With DC in the middle of a violent crime crisis, the call for help goes first to DC 911. But 911 is in the middle of its own serious crisis. Don't just take my word. Read the words one week ago from @OUC_DC's interim director. ImageImageImageImage
(2) With the exception of @AugensteinWTOP no news media is covering DC 911's crisis where:
• 911 can't meet minimum staffing because half the work force isn't available
• Only 35% of staff vaccinated
• Part of the work force defies orders in place to better manage 911 (more) Image
(3)
• Some 911 staff routinely fail to put in a full day's work
• 911 mistakes aren't passed through the chain of command for investigation
• Staffing shortage is so bad that training staff is now assigned to answer 911 calls, impacting efforts to better train workers (more) Image
Read 6 tweets
Dave Statter Profile picture
22 Jul
(1) Do you know what's missing in @SafeDC's statement on Cleo Subido telling DC 911's staff to show up for work, ready to work & follow orders? Let me help you. Zero support for Subido or her efforts to right the ship. Read on. You'll see this likely wasn't an oversight. (more) Image
(2) I gave @SafeDC a second opportunity to voice support for Cleo Subido's efforts to deal with @OUC_DC's systemic problems. I asked for info on 7 items. The Subido support inquiry was my first question & the only one not answered. It sure makes you wonder. (more) ImageImage
(3) Compare this to @MayorBowser's unwavering support for @OUC_DC's previous director whenever reporters dared to ask about the many DC 911 problems. Remember, Karima Holmes was in charge for 5 years, allowing the problems to fester that Cleo Subido is now trying to fix. (more)
Read 16 tweets
Dave Statter Profile picture
19 Jul
(1) DC 911/311 is being audited by @ODCA_DC. The remarkable email I published today from @OUC_DC's interim director Cleo Subido does some of the heavy lifting for the auditor. For the first time, the veil is lifted & we see what's really going inside OUC. (more)
(2) The email clearly shows, despite comments to the contrary from @MayorBowser's administration, that @OUC_DC has long been in crisis. It finally has a leader--at least for now--willing to get to the root causes of why DC 911 has performed so poorly for so long. (more)
(3) I've long reported the symptoms of OUC's ailment--delayed & inaccurate dispatching, failure to answer radios, poor knowledge of DC's geography, difficulty relaying emergency info. But Cleo Subido is the first to diagnose the disease & create a real treatment plan. (more)
Read 8 tweets
Dave Statter Profile picture
6 May
(1) In December, when power was lost, trapping passengers on 2 trains between Ft. Totten & Georgia Ave/Petworth, I learned of safety concerns about Metro's handling of the evacuation. It took five months of bugging Metro to finally get answers. (more) DC Fire & EMS photo
(2) @WMATA now confirms its workers did not set up warning devices known as WSADs that would sound in case electrical power was accidentally restored while trains were being evacuated. It's a decades old safety procedure that was ignored. (more)
(3) @WMATA also got back to me about it taking almost 30-minutes to get accurate information to @dcfireems about an injured worker inside a tunnel near Ft. Totten on February 27. Metro confirms it failed to relay the correct details to DC 911. (more)
Read 5 tweets
Dave Statter Profile picture
16 Apr
(1) Carol Glover's 2015 death didn't do it. The past 15 months of news about failures during rail emergencies didn't do it. @MetrorailSafety's sharp criticism & many orders didn't do it. Is there anything that will change the culture at @wmata? (more) Image
(2) My story today on a passenger being the first to call DC 911 about a stranded train & the need for an ambulance, along with the usual poor communications between & by @wmata's ROCC & @OUC_DC is sadly just business as usual. (more) bit.ly/3gkUiHM
(3) It's the rule & not the exception that there'll be serious safety lapses anytime @wmata handles a rail emergency, whether big or small. And it's the same mistakes made over & over again. Is anyone surprised about the news this week? (more)
Read 6 tweets
Dave Statter Profile picture
12 Apr
(1) There should be a lot of people screaming "WTF" after reading the @WMATA stories by @tomroussey7news @AdamTuss & @justingeorge on the March 26 debacle at Rhode Island Ave. But a major safety issue is missing from the news reports & apparently in Wiedefeld's memo. (more)
(2) There's no acknowledgment of another major break down in communications between ROCC & @OUC_DC. The inability to relay timely emergency information is a big part of what killed Carol Glover in 2015. It's painfully obvious these failures continue to this day. (more)
(3) Because of poor communication between ROCC & OUC, @dcfireems was first dispatched for an EMS call at R.I. Avenue. Then for people trapped on an elevator. And then for a decoupled train. All of this wrong info evolved over 16 minutes. Why? How does this happen? (more)
Read 8 tweets

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