Extraordinary, @Tesco. Don't know why shopping wasn't delivered. Can't find out. I'll have to order it again for next week, provided I can pay AGAIN, since their refund takes 5 days. But here's a tenner for wasting my day, leaving me without provisions and treating me like trash.
It is precisely at this point, when companies feel they are big enough to treat their customers with contempt, that they usually fail? What say you, @tesconews? Is this a good look for you?
And always someone pops up with: "But the poor customer service person is badly paid and has no power to help."
YES. BY DESIGN.
It's corporate policy to erase all but ONE point of contact then silo that away from operational bits that can help. It is the ESSENCE of bad service.
But I guess that is exactly what brand loyalty is. An irrational, emotional connection to a faceless corporation. That's why all the money goes on softly-glowing Christmas ads, instead of proper customer service. Because, why would you want customers, when you can have recruits?
Imagine you went to a restaurant, paid in advance, waited two hours, and got no food. And the waiter just said: Don't know why you didn't get food. Could be any reason. I'm not allowed in the kitchen to ask. We can refund you next week. But here's a 0.5% discount for next time.
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If we admitted our cock up, we might get a sympathetic hearing. But to negotiate an agreement - A TREATY - sign it, sell it to the nation as ‘ingenious’, ratify it, then six months later claim it’s everybody else’s fault we don’t like it, is just plain weird.
And who would want to renegotiate with THE SAME KNOB??? What about this process went well last time, that they would want to repeat it? What guarantee is there this failed panto dame won’t turn around in January 2022 and say, nah, this deal is not doing it. Let’s try again. Pfft.
I know business is being 'smart' in hanging labour shortages causing food supply issues only on Covid. I KNOW it's an easier way to get help from this venal gov't. But I wish they found the nerve to acknowledge the Brexit elephant in the room and our journos had the balls to ask.
Perhaps start by asking why no other EU country is experiencing such issues, despite battling the same pandemic.
Then, perhaps question, if this is happening before the UK has implemented full import rules and during the UK's low-demand and high-supply season, what happens around Christmas?
The absence of clear rules is a very real electoral risk to Johnson. Because it rewards, not those who made sacrifices to ameliorate the mess he created, but the least sensible, who have broken the rules all along. It hands the keys to public spaces to the least risk averse. 1/4
It endorses a cavalier attitude that has been lethal to thousands. It forces the vast majority to abstain from taking advantage of these new freedoms, because we know that a minority are determined to abuse them. The Prime Minister is the architect of this imbalance. 2/4
I saw someone who went partying in the early hours of Monday morning tell a journalist: "It was my decision, my risk to take, and I loved it." The problem is that, actually, it's not 'your risk'. It is a risk you forcibly impose on fellow passengers, colleagues, or customers. 3/4
Johnson: "Every pound we spend in Aid has to be borrowed."
And the billions spent on failed apps, 6k-a-day consultants, unusable PPE, contracts to mates, jobs for mistresses, Brexit, Routemaster, garden bridge, Royal Yacht, a tunnel to Ireland, HS2, Trident?
Where did get them?
SOLELY as London Mayor, he spaffed a billion up the wall on NONSENSE. Almost a quarter of his total budget while in post.
Now, he's suddenly all about fiscal responsibility, cutting a tiny budget that saves babies from malaria. Utter Shyster.
In Upside-Down-World racist tweets are 'freedom of speech' or 'saying it as it is'; getting in trouble for them 'cancel culture'. But call out political hypocrisy on racism, and a white man pops up to tell a black man the world can only work if he accepts 'submission'.
These are, incidentally, all the same people who would rend their garments and rave at any suggestion any part of the Leave vote was driven by underlying racism.
Chris Rock's performance on "Spiral: From The Book of Saw" is the worst thing I have ever seen. And I once came across the rotting corpse of a donkey in a field, being eaten by seagulls.
It's not just that he has one expression - smouldering, he thinks; constipated, I say. It's that his one expression is SO bad, director kept resorting to flashbacks of what happened minutes before, whenever the script needed Chris Rock to consider what happened minutes before.
Because if he had shown Chris Rock thinking about what happened minutes before, the audience would become convinced that what happened minutes before, was a really challenging poo.