My approach to open source is this:
1. Be kind, to everyone
2. If you control something (releases, etc) then try to set reasonable expectations and communicate when you can't meet those or recruit others to help you do so
1. Be kind, to everyone
2. If you control something (releases, etc) then try to set reasonable expectations and communicate when you can't meet those or recruit others to help you do so
3. For issues/tech support, ask the other person to do a reasonable amount of due diligence. Asking them to create a minimal repro is more than reasonable
4. If they do create a minimal repro, now the issue is prime for someone to fix it, so label it accordingly and broadcast it to people who might be interested in helping. I always ask the person who filed the issue to take a crack at it
5. Work on making your code base more accessible to newcomers: setup scripts, tests, documentation, guides. This will encourage more people to help on step #4
Notice that nowhere am I saying that I am obligated to fix other people's problems/issues. As a maintainer, my job is to coordinate such activity, but it's impossible to fix everyone's edge cases.
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